Project Manager

Mission

As a Project Manager, you will lead complex client implementations from kickoff through go‑live, serving as the trusted leader responsible for delivery, communication, and client confidence. You bring structure to ambiguity, anticipate risks before they become issues, and drive projects forward with urgency and accountability.

Location: 25% in‑office hybrid (Boston, MA; Maitland, FL).

Responsibilities

• Project Leadership
  • Lead multiple concurrent client implementations from kickoff through successful production launch.
  • Own overall project success by proactively driving scope, schedule, risks, decisions, and stakeholder alignment.
  • Develop detailed implementation plans that anticipate dependencies, critical‑path activities, and client readiness.
  • Facilitate organized, outcome‑driven meetings with clear agendas, decisions, and action items.
  • Drive accountability across client and internal teams while maintaining strong relationships.
  • Escalate issues early with recommended solutions.
• Client Leadership
  • Serve as the trusted advisor throughout implementation.
  • Communicate with confidence and tailor messages to different audiences.
  • Consider how clients will receive information and adapt communication accordingly.
  • Build credibility through preparation, responsiveness, and consistent execution.
  • Balance client advocacy with scope, timeline, and business objectives.
• Organization & Execution
  • Maintain accurate project plans, risks, milestones, and dependencies.
  • Prepare agendas, materials, and objectives for all meetings.
  • Translate complex workstreams into actionable plans.
  • Follow through relentlessly until commitments are completed.
  • Maintain high‑quality project documentation.
• Continuous Improvement
  • Identify opportunities to improve implementation processes, templates, and tools.
  • Capture lessons learned and apply best practices.
  • Challenge existing processes when better approaches exist.
  • Contribute to the evolution of implementation methodology.
  • Continuously assess project health and adjust plans proactively.

Education & Experience

• 3–7 years of project management, implementation, consulting, or client‑facing experience.
• Experience leading complex cross‑functional projects.
• Excellent organizational, planning, and communication skills.
• Ability to manage competing priorities in a fast‑paced environment.
• Comfortable learning new industries, technologies, and business processes.
• Enterprise client experience preferred.
• Healthcare, benefits administration, payroll, HRIS, or financial services experience is a plus—but not required.
• PMP certification is beneficial but not required.

Role‑Based Competencies

• Intellectual Curiosity – learns quickly, asks thoughtful questions, and seeks to understand clients and business processes.
• Organization & Preparation – plans ahead, anticipates needs, and arrives prepared.
• Client Presence – builds trust by confidently leading client conversations.
• Ownership – acts with urgency and accountability to drive outcomes.
• Critical Thinking – anticipates downstream impacts and develops practical solutions.
• Communication – communicates clearly, concisely, and thoughtfully.
• Process Improvement – continuously improves workflows and client experience.
• Adaptability – thrives in ambiguity and embraces change.

Values (the “How”)

• Care personally – connect personally to our “why” and act with passion and purpose.
• Put the end‑user first – prioritize the end‑user, trusting that everything else will fall into place.
• Consistently challenge the status quo – seek solutions that have not yet been discovered.
• Practice the art of inspection – turn over every stone to gain deeper insight that guides actions.
• Solve the real problem – focus on the true issue and address it fully and accurately.

Compensation

Position Compensation Range: $66,800.00 – $113,700.00 (blended range across Florida, Massachusetts, and Wisconsin hubs; individual compensation based on skills, experience, education, location, and market conditions). Total compensation may include bonuses, incentive plans, and a comprehensive benefits package.

Benefits

• Flexible work environment.
• Competitive salaries, paid vacation, and holidays.
• Robust professional development programs.
• Comprehensive health, wellness, and financial packages.