PROJECT MANAGER
About Us
One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.
Culture
We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture: clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
About The Position
Working as an individual contributor and reporting to the President of our Commercial Division, this position is responsible for planning and organizing people and projects related to the Learning and Development program at Ace. This position will work closely with internal senior leadership and allied staff to develop conceptual ideas and data into executable projects, with a focus on driving efficiency and impact across the business.
Responsibilities
- Work with trainers, analysts, and Executive stakeholders to document objectives, business cases, and timelines.
- Implement and monitor project execution and communicate the progress of each project, including achievement of project milestones.
- Coordinate and facilitate project kick-off meetings and regular status meetings, utilizing project status reports with key stakeholders of each project.
- Promote teamwork, cooperation, and mutual respect among call center staff.
- Collaborate with team members and supervisors to share insights, best practices, and customer feedback.
- Work together to achieve team and individual performance targets.
- Celebrate achievements and milestones together as a team.
- Foster and promote communication and collaboration across multiple business units and teams as a cross-functional leader.
- Work with subject matter experts to articulate solution designs and approaches to project execution.
- Develop and track risk mitigation, change control, change management, communication, and quality assurance plans.
- Manage multiple projects simultaneously and continuously prioritize critical activities.
- Monitor and manage issue tracking and resolution within and around the project, elevating and communicating issues and roadblocks as needed.
- Utilize collaboration tools to manage and secure all project communication and information.
- Develop plans to meet stated project objectives (such as budget, timeline, stakeholders/resources, roles and responsibilities, milestones, etc.).
Qualifications
- At least 2 years of experience in project management, preferably in a Human Resources or Learning and Development organization.
- Project Management Professional (PMP) Certification.
- Demonstrated experience coordinating multiple complex projects with numerous stakeholders across various levels of an organization.
- Excellent communication skills (written and verbal).
- Excellent interpersonal and client service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical thinking and problem-solving skills.
- Proficient with project management software/tools (e.g., MS Project, Smartsheet, etc.).
- Bachelor’s degree required.
Benefits
- Medical, dental, vision, life insurance coverage.
- Flexible Spending Accounts.
- 401k.
- Vacation/Sick Holiday.
- Discount programs.