Project Manager – Arrowhead Creative Services

About the role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The Project Manager, Arrowhead Creative Services is responsible for managing the end-to-end lifecycle of creative and marketing projects (from intake and briefing through production, compliance review, and final delivery) in a fast-paced, highly regulated insurance environment. This role supports Arrowhead Creative Services (ACS), the in-house creative team serving stakeholders and business units across Arrowhead Intermediaries, including the Marketing organization’s strategists and the Programs, Wholesale, and Specialty divisions. This role owns the day-to-day administration of the creative services intake and workflow process (the Creative Queue) within Wrike, ensuring effective resource management, clear stakeholder communication, and on-time delivery of high-quality work. Working closely with the VP of Marketing & Creative Services, this position exercises discretion in scheduling, prioritizing, and routing projects across ACS, cross-functional teams, individual profit centers, and external partners.

Responsibilities

• Manage the full lifecycle of creative and marketing projects, including intake, scoping, briefing, scheduling, resourcing, production, review, and delivery across presentation, digital, print, video, social media, and event channels.
• Administer and continuously optimize the team's Wrike environment (request forms, workflows, blueprints, dashboards, proofing/approval routing, and reporting) and train team members and stakeholders on best practices.
• Own and manage the creative services intake and workflow process (Creative Queue) to ensure effective resource management, accurate prioritization, and on-time delivery.
• Build and maintain realistic project timelines that account for the compliance, legal, and brand review cycles required in a regulated insurance environment.
• Route creative assets through the established compliance review process; track required disclosures and approvals and maintain audit-ready documentation and version control.
• Serve as the primary point of contact between ACS and stakeholders across Arrowhead Intermediaries, including Marketing strategists and the Programs, Wholesale, and Specialty divisions, setting clear expectations on scope, timing, and deliverables.
• Monitor team capacity and workload; flag resourcing conflicts early and partner with the VP of Marketing & Creative Services to prioritize competing requests.
• Coordinate work with external agencies and freelancers that supplement in-house capabilities.
• Run status meetings