Project Management Consultant - Technology
Voice of the Customer Leadership
Responsible for running the VoC program while partnering with leaders across the organization to improve customer experience, service performance, and business outcomes, and proactively cultivating relationships to surface opportunities that expand the program’s reach and impact.
Project Leadership & Execution
Lead high-visibility, cross-functional projects from conception through implementation with minimal oversight, managing multiple concurrent initiatives while navigating organizational complexity, removing blockers, and building stakeholder alignment to ensure timely delivery and desired outcomes.
Advanced Research & Strategic Insights
- Conduct sophisticated quantitative and qualitative analysis of customer data from multiple sources
- Design and execute customer interviews, focus groups, and discovery sessions
- Synthesize complex findings into clear, actionable business strategies and recommendations that connect customer insights to key business metrics such as revenue, retention, and efficiency
Change Management
- Design and execute change management plans to drive adoption of customer-centric practices
- Create communication plans, training materials, and enablement resources
- Monitor adoption and adjust approaches to overcome resistance
Executive Communication
- Create executive-ready presentations, reports, and compelling data visualizations that communicate complex insights clearly
- Present findings and recommendations to senior leaders with confidence
- Facilitate workshops and working sessions with cross-functional teams to drive alignment and action
Mentorship & Knowledge Sharing
- Mentor junior analysts and consultants on research methodologies and best practices
- Lead knowledge-sharing sessions to build team capabilities
- Develop documentation, templates, and reusable frameworks that enable consistency and scale
- Keep operations organized and teams aligned
- Lead KPI tracking, facilitate strategy team workshops, and coordinate project brainstorming sessions to support planning, collaboration, and decision-making
The Team
- Deloitte Technology US (DT - US)
- Helps power Deloitte's success, serving many of the world's largest, most respected organizations
- Delivers services including:
- Cyber Security
- Technology Support
- Technology & Infrastructure
- Applications
- Relationship Management
- Strategy & Communications
- Project Management
- Financials
Customer Experience
- The Customer Experience (CXO) team is DT - US' first line of contact with personnel
- Provides walk-up support, asset management, PC compliance, and mobile devices support
Qualifications
- Required:
- Bachelor’s degree or equivalent in Business, Marketing, Data Analytics, Information Technology or related field
- Minimum 5 years of experience in technical business analysis, customer experience technology support, or a related field
- Experience with survey design, data collection, project management, and analysis
- Proficiency in data visualization tools (e.g., Tableau, Power BI, etc.) and Excel
- Preferred:
- Experience with Voice of the Customer (VoC) programs
- Familiarity with change management methodologies
- Background in digital transformation or technology projects
- Knowledge of customer journey mapping and service design frameworks
Wage Range
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Discretionary Annual Incentive Program
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Application Instructions
EA_ExpHire
RITM10786647
Additional Resources
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