Project Leader

Acts as the service center champion and point person for all new or revised service center Client Services product releases.

Responsibilities

• Acts as the service center champion and point person for all new or revised regional Client Services product releases.
• Identifies and develops project plans and required resources with Corporate Project Team members and service center personnel.
• Researches the appropriate method and strategy to be used to successfully complete a project.
• Identifies and implements new internal procedures for improving the quality of the Client Services Department.
• Acts as the central point of communication to the department / service center for all updates to LUMIN, process, procedures, etc.
• Monitors and reports on the status of assigned projects including identifying actual or potential issues which may delay final results or deliverables.
• Analyzes the impact of new or revised products on regional operations.
• Identifies potential problems and assumes a lead role in coordinating their resolution with appropriate departments.
• Provides the highest level of client service technical support in the service center.
• Acts as a mentor to all Service Support Specialists under the guidance of the appropriate Service Manager.
• Assists in the development and delivery of product training for the Technical Support Specialists.
• Participates in or facilitates the monthly Service Support Specialists meeting.
• Proactively identifies regional support issues pertaining to new products and develops and/or provides appropriate resources.
• Coordinates the Year-End booklet and is involved in Year-End planning.
• Coordinates mass emails to clients as necessary.
• Maintains comprehensive knowledge of applicable products, service center operating systems and procedures by participating in focus groups, product committees and business conferences.
• Reviews and participates in the monthly mainframe release meeting and disseminates information as necessary.
• Performs other related duties as assigned.

Qualifications

• Bachelor's Degree in Business Administration or the equivalent in education and experience.
• CPP, PHR, or SPHR certifications preferred.
• Extensive ADP Client Service payroll background with resultant knowledge of service and operations workflow methods, procedures and various ADP operating systems essential.
• This level of experience is typically acquired after a minimum of five years of client services and operations experience in Employer Services regional and group staff functions.

Preferred Qualifications

• Demonstrated project management experience involving projects with varying levels of complexity required.
• Strong verbal and written communication, project management, and presentation skills required.
• Ability to work under pressure of time constraints and to handle multiple projects simultaneously.
• Excellent organization and PC skills required.

Benefits

• Medical, Dental, Vision, Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short- and Long-Term Disability
• Charitable Contribution Match
• Holidays, Personal Days & Vacation
• Paid Volunteer Time Off