Project Engineer III

Department: CPD - Central Project DeliveryLocation: Job Availability in 1 of the 3 Major MarketsCompensation: $70,000 - $95,000 / year Description As a Professional Services Engineer III, you will implement solutions for complex technical environments. You will develop and implement project work plans for a wide range of clients and solutions. You will work to troubleshoot, diagnose, and resolve challenging technical problems, and you will serve as an escalation point for Mytech’s project team. Key Responsibilities Review scope of work and create project execution plansProvide remote and on-site server/workstation support and maintenanceInstall applications and operating systems on client hardwareCreate thorough and accurate documentation on all projects and support incidentsConfigure and install servers, Windows networks, firewalls, switches, and other related equipment, devices, and systemsAssist internal teams with inquiries regarding new and current network deployments and reconfigurationsInvestigate user problems and identify their source; determine solutions; test and implement solutions Experience Required Minimum 5 years of experience supporting and implementing network infrastructure. Strong technical knowledge and understanding of SMB infrastructure and equipment. Required Proficiencies: Modern Windows Desktop and Server platforms, Active Directory, Group Policy, Advanced Networking (HP and Cisco Switch Configurations, VLAN, VPN, NAT, Routing, Wireless), Exchange, SQL, StorageCraft, SAN, Citrix, VMware, Hyper-V, O365, Azure, and other MS Cloud and Hosted Solutions PreferredUtilize proper troubleshooting methodology and the OSI model to fix client issuesYou will be an escalation point for your team’s more difficult technical issues, as well as an escalation point for during and after-hours emergency support issuesAbility to concisely document systems, processes, issues, and resolutions; professional writing skills requiredExcellent interpersonal, communication, and documentation skillsProven history of mentoring and training of a technical team (Tier 1 and Tier II team members)Effective facilitation of client technical resolution planStrong problem solving and critical thinking abilitiesAbility to successfully and effectively work independently and within a team structureSelf-motivated and responsive to management and clientsStrong organizational skills and attention to detailExperience working with time tracking/ticketing softwareComplete prospective client technical evaluations and execute deep dive discoveries for new clients during onboardingComfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer baseExceptional ability to develop productive and positive relationships with customers and colleaguesProfessional certifications based on Mytech training standards: MCSA, MCSE, CCENT, CCNA, CCNP, VCP-DCV Benefits Mytech offers a comprehensive benefits package which includes:12 days of accrued vacation in your first year6 days Sick time8 hours of volunteer timeMedical, Dental, and Vision fully covered options for employee coverageCompany paid Life, STD, and LTDProfessional Development Plan401k with company matchProfit Sharing