Project Engineer & Customer Experience Liaison - Field Service Migration

About the role

We're seeking a Project Engineer & Customer Experience Liaison - Field Service Migration to lead the transition from Key2Act's Wennsoft Service module on our legacy Great Plains ERP to BuildOps. This role involves coordinating schedules, managing cross-functional teams, and ensuring a seamless transition for 350 service employees.

Responsibilities

• Coordinate project meetings, maintain schedules, and track milestones, risks, decisions, and action items
• Maintain project documentation, decision logs, and readiness checklists throughout the implementation
• Facilitate communication between operations, field teams, IT, and project stakeholders to ensure alignment across the organization
• Support User Acceptance Testing (UAT), training preparation, go-live readiness, and post-launch stabilization activities
• Research implementation challenges and partner with stakeholders to develop practical solutions
• Review workflows from the customer's perspective and recommend improvements that enhance the overall experience
• Support continuous improvement efforts by documenting lessons learned and recommending process enhancements

Requirements

• 3+ years of experience in project coordination, project management, operations, construction, business systems, IT, or a related field
• Exceptional organizational skills with the ability to manage multiple priorities and keep complex projects moving forward
• Strong analytical and critical thinking skills with a proactive approach to solving problems
• Experience coordinating projects, tracking deliverables, facilitating meetings, and following through on action items
• A customer-first mindset and the confidence to advocate for customer outcomes during process and system design discussions
• Strong written and verbal communication skills with the ability to collaborate effectively with technical and non-technical stakeholders
• Comfort working with spreadsheets, project tracking tools, and structured testing activities such as User Acceptance Testing (UAT)
• A background in project management, construction, operations, business systems, or IT is preferred
• Experience supporting ERP, field service, or business system implementations is a plus