Project Director

Position Summary

The Project Director (PD) is a client-facing, revenue-generating role responsible for estimating, securing, and directing emergency services, mitigation, restoration, and reconstruction projects from initial lead through financial closeout. This position owns scope development, estimate accuracy, customer communication, financial outcomes, and overall project direction while coordinating with internal teams to ensure successful execution. The Project Director serves as the primary point of contact for customers, adjusters, consultants, and third-party administrators (TPAs), ensuring all expectations are clearly defined, documented, and met throughout the project lifecycle.

Responsibilities

• Estimating & Project Oversight
  • Develop detailed and accurate scopes of work in Xactimate through onsite inspections, digital images, sketches, and documentation.
  • Validate scopes of work with insurance adjusters, consultants, TPAs, and property owners/managers to ensure project alignment before work begins.
  • Ensure all projects adhere to proper building codes, industry standards, guidelines, and safety protocols.
  • Collaborate with Project Managers to handoff jobs for production, create budgets, set schedules, and identify labor strategies.
  • Support Project Managers in resolving scope discrepancies and customer concerns; ensure proper project documentation.
• Sales & Revenue
  • Cultivate relationships and serve as the primary point of contact for customers, insurance companies, and referral partners throughout the project; secure repeat business.
  • Achieve assigned revenue targets by converting leads into active projects through quick communication, timely estimating, follow-up, and negotiation.
  • Support sales teams with operational insights, client networking, trade events, and industry associations.
  • Properly utilize Salesforce and ensure data integrity on leads, estimates, activities, project progress, and project assignment.
• Financial Ownership
  • Establish payment terms, manage draws, deductibles, progress billing, final billing, and expeditious collections; adhere to ATI standards.
  • Own the financial performance of projects, including margin, budget, and costs.
  • Review all supplements, change orders, and modifications to project scopes for accuracy and profitability impacts.
• Other
  • Respond to ATI team members and clients beyond standard work hours for emergency response.
  • Perform work in an office, in the field, and at jobsites; travel will be required.
  • All other duties as assigned.

Requirements

• High school diploma or equivalent required; Bachelor's degree in business, management, construction management, or related field preferred.
• 3-5 years of restoration or construction experience.
• 2-3 years of experience as an Estimator or Project Manager with experience in water, fire, mold, or reconstruction.
• Experience handling commercial, industrial, or large-loss projects.
• Familiarity with mitigation, environmental services, reconstruction, and industry practices.

Preferred Certifications

• IICRC Certifications (all levels).
• Xactimate Certification.
• T&M Platforms.
• OSHA/Environmental Certifications.

Skills

• Ethics & Integrity: Demonstrate high professional standards aligned with ATI core values.
• Communication Excellence: Clear, direct, prompt, and thorough communicator.
• Estimating Proficiency: Competent estimating and analytical skills; working knowledge of Xactimate.
• Detail Oriented: Maintain accuracy and thoroughness by tracking project details, documentation, and timelines.
• Time Management: Effective in managing time, prioritization, and multitasking between active projects, new projects, and prospecting opportunities.
• Financial & Business Acumen: Strong understanding of project budgeting, margins, billing, collections, and driving revenue and profitability.
• Relationship Management: Strong ability to build trust and foster relationships.
• Customer Focused: Demonstrate compassion and empathy with impacted property owners.
• Problem Solving: Use sound judgment to constructively resolve conflicts, identify solutions, and adapt to change.