Project Customer Services Representative- Triage Team

About the role

The Project Customer Services Representative-Triage Team is responsible for providing exceptional customer service to clients through various channels. They are expected to handle inquiries, complaints, and requests in a timely and professional manner.

Responsibilities

• Handle incoming calls and emails from clients
• Resolve client issues and provide solutions
• Follow up on client inquiries and ensure satisfaction
• Document all interactions and escalate complex issues as necessary

Requirements

• Bachelor’s degree in Business Administration, Communications, or related field
• At least 1 year of customer service experience
• Strong communication and problem-solving skills
• Proficient in Microsoft Office Suite

Qualifications

• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Experience with CRM systems is a plus

Skills

• Customer service skills
• Problem-solving abilities
• Attention to detail
• Microsoft Office proficiency

Benefits

• Flexible schedule
• Competitive compensation package
• Professional development opportunities

Pay

• $20-$25 per hour

Schedule

• Variable hours to meet client needs

Benefits

• Health insurance
• Retirement plan
• Employee discounts

Application Instructions

To apply, please submit your resume and cover letter detailing your relevant experience and qualifications. Applications will be reviewed on a rolling basis.