Project Coordinator Supervisor (P/T)

Responsibilities

• Provide a high level of dedicated customer service to assigned contracts and management staff and maintain positive working relationships with the goal of expanding existing contracts.
• Day-to-day supervision of program staff and participants, including scheduling, timesheets, communication with contract customers, and general troubleshooting.
• Implement and enforce systems, policies, and procedures in partnership with contract customers.
• Accomplish site-specific program goals by organizing and monitoring work processes for both program staff and participants.
• Serve as a liaison between contract customers, local partner rehab agency, and AHRC NYC, to problem-solve and implement action steps when issues arise.
• Be the face of AHRC NYC in the Chicago region, representing the agency to all stakeholders.
• Discover new opportunities for potential partnerships.
• Develop and present training materials for contract customers and program participants.
• Coach and instruct staff as needed.
• Reinforce site standards as determined by each contract customer.
• Provide on-site support to program employees and fill in for employee support staff when necessary.

Qualifications

• Must be highly motivated and have the ability to take charge.
• Excellent verbal and written communication skills.
• Four years of customer service & project coordination experience.
• Experience interacting with high-level management.
• Experience working with people who are neurodivergent and have intellectual or developmental disabilities is a plus.
• Some HR and/or training experience is a plus.
• Compassion, curiosity, creativity and optimism required.