Project Coordinator

About the role

The Project Coordinator (PC) is responsible for supporting the successful planning, coordination, and delivery of small projects or defined workstreams within the PMO. This role centers on operational excellence—maintaining schedules, reports, and dashboards, ensuring timely communication, and supporting cross-functional teams. The Project Coordinator works closely with project managers and stakeholders to drive project progress, uphold documentation accuracy, and contribute to process improvement initiatives. They serve as a key resource for project tracking, reporting, and stakeholder coordination, helping to maximize the benefits of business applications and project investments.

Job Responsibilities

• Lead and coordinate project tasks or manage small projects, ensuring alignment with objectives, timelines, and Net at Work’s standards.
• Track deliverables, milestones, and resource allocations to keep projects on course.
• Support project financials, including budget monitoring, budget reconciliation, milestone invoicing, and identifying opportunities for additional client value.
• Prepare and distribute project reports and dashboards, providing actionable insights to stakeholders.
• Maintain accurate project documentation, recordings, schedules, and budgets.
• Organize meetings and facilitate team communications, serving as a reliable point of contact.
• At the PM’s discretion, schedule consultants to hold client training sessions.
• Ensure timely completion of deliverables and adherence to deadlines.
• Champion process improvement and data accuracy in PMO tools (e.g., Smartsheet, ChangePoint).

Stakeholder Communication & Relationship Management

• Serve as a trusted secondary point of contact for clients, advocating for their needs and ensuring expectations are met throughout the project lifecycle.
• Communicate project status, risks, and issues promptly and professionally to clients and teams.
• Build strong, trust-based relationships with internal and external stakeholders.
• Proactively identify and escalate risks, recommending mitigation strategies to ensure successful outcomes.

Issue Management & Problem Solving

• Analyze and resolve issues that could impact project performance or deliverables.
• Manage scope changes, document change requests, and communicate impacts to stakeholders.
• Apply analytical and creative problem-solving skills to resolve systems and project challenges.
• Collaborate with teams to maintain project momentum and deliver results.

Process Improvement & Strategic Input

• Support process analysis and contribute to continuous improvement initiatives within the PMO.
• Provide recommendations to enhance administrative and operational processes, driving efficiency and innovation.

Job Requirements

• Bachelor’s degree preferred (BA or BS in Computer Science, Business, or related field).
• 2–4 years of experience in project coordination or support, ideally within information systems development or implementation.
• Proven track record of delivering projects on time, on budget, and in scope.
• Smartsheet experience required; ERP systems experience a plus.
• CAPM (Certified Associate in Project Management) or equivalent preferred.

Customer Requirements

This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.

Core Competencies

• Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.
• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
• Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.
• Collaborative Integrator – Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.
• Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
• Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.

Compensation and Benefits

• Base salary range: $70,000 to $80,000.
• This position is also eligible for a bonus in accordance with the terms of the Company's plan.
• Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.
• We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life:
• Health and Welfare (Medical, Dental, Vision)
• Accident, Critical Illness, and Hospital Indemnity
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Transportation and Parking Accounts
• Health Savings Accounts (with company contribution)
• Retail Planning (401k with matching contribution)
• Legal Benefits
• Identity Theft Protection
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
• 8 Paid Holidays per year, including 1 floating holiday.

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.