Project Controls & Delivery Manager

About the role

Acting as a central point of coordination, this position works closely with business, operational, technical, training, reporting, and support teams to maintain momentum and drive follow-through. The role helps ensure stakeholders understand priorities, commitments, timelines, escalation paths, and decisions needed so work continues to advance in a disciplined and transparent way. This position is designed for a highly organized, persistent, and detail-oriented project professional who can influence without direct authority, constructively challenge missed commitments, communicate clearly with leaders and stakeholders, and help strengthen project execution discipline across the organization.

Core Competencies

• Project Leadership & Kickoff Execution – Leads project initiation activities including project charters, scope definition, stakeholder identification, kickoff facilitation, operating cadence, governance structure, and success criteria.
• Delivery Assurance & Project Control – Maintains disciplined oversight of project plans, milestones, dependencies, action items, workstream deliverables, and implementation readiness to ensure progress against approved objectives.
• Accountability Management & Performance Monitoring – Creates visibility into commitments, monitors adherence to project plans, challenges missed deadlines, facilitates resolution of execution gaps, and ensures responsible parties remain accountable for agreed deliverables and timelines.
• RAID & Decision Management – Identifies, tracks, and escalates risks, assumptions, issues, dependencies, and decisions while ensuring owners, due dates, actions, and outcomes are clear and traceable.
• Governance & Operating Rhythm – Supports consistent governance forums, project check-ins, steering updates, decision documentation, project artifacts, escalation paths, and leadership visibility across initiatives.
• Cross-Functional Coordination & Influence – Builds trusted relationships across business and technical teams while coordinating execution, resolving blockers, aligning stakeholders, and driving next steps across workstreams.
• Executive Communication & Reporting – Converts detailed project activity into concise leadership-ready updates, dashboards, project health summaries, risks, recommendations, and decisions needed.
• Change Readiness & Adoption Support – Partners with change, training, process, and operations leaders to monitor readiness activities, documentation, communications, training completion, and go-live preparedness.
• Process Discipline & Continuous Improvement – Uses structured project controls, lessons learned, post-implementation feedback, and governance standards to improve execution practices and strengthen operational maturity.

Essential Duties & Responsibilities

• Lead project kickoff and planning activities, including scope definition, stakeholder alignment, success measures, governance approach, and project operating rhythm.
• Develop and maintain project plans, milestone schedules, action trackers, RAID logs, decision logs, and related governance documentation.
• Coordinate cross-functional execution across business, operational, technical, training, reporting, and support teams to keep work moving forward.
• Facilitate project meetings, prepare agendas, document outcomes, confirm decisions, and follow up on action items through completion.
• Monitor progress against commitments, identify risks, blockers, dependencies, missed deadlines, and ownership gaps, and escalate when needed.
• Hold project participants accountable for deliverables, due dates, next steps, and issue resolution through structured follow-up and transparent reporting.
• Prepare concise executive updates that communicate project health, accomplishments, risks, decisions needed, upcoming milestones, and recommended actions.
• Support governance reviews, steering discussions, and portfolio-level updates by ensuring project information is accurate, current, and decision-ready.
• Track readiness activities, including communications, documentation, training, adoption metrics, go-live criteria, and post-implementation follow-up.
• Promote consistent use of project management tools and continuously improve project control practices to increase transparency, accountability, and execution maturity.

Qualifications

Required

• Bachelor's degree in Business, Healthcare Administration, Operations Management, Project Management, Information Systems, or related field, or equivalent combination of education and experience.
• Three (3) or more years of experience in project management, project coordination, implementation support, business operations, PMO support, process improvement, or delivery governance.
• Three (3) or more years of experience supporting healthcare operations, revenue cycle management, order management, payer setup, patient experience, workers' compensation, or medical device operations.
• Demonstrated experience leading project kickoff activities, building project plans, managing cross-functional meetings, documenting decisions, and driving action-item follow-through.
• Demonstrated experience managing project plans, action trackers, RAID logs, decision logs, status reporting, meeting follow-up, and cross-functional deliverables.
• Strong written and verbal communication skills with the ability to produce clear, concise, leadership-ready updates.
• Demonstrated ability to drive follow-through, manage competing priorities, constructively challenge stakeholders, and influence without direct authority.
• High attention to detail, strong organizational discipline, and comfort identifying gaps, risks, ownership issues, stalled decisions, and missed commitments.
• Proficiency with Microsoft 365 collaboration tools such as Teams, Planner, SharePoint, Outlook, Excel, PowerPoint, and related reporting or tracking tools.

Preferred

• Familiarity with Lean, Six Sigma, DMAIC, SIPOC, RACI, RAID management, governance charters, change control, or operational excellence methods.
• Experience facilitating project kickoffs, governance reviews, steering updates, post-implementation reviews, and lessons-learned sessions.
• Experience developing executive dashboards, KPI scorecards, project status reports, Power BI reports, Power Apps, or other operational reporting tools.
• Experience supporting system implementations, workflow redesign, process documentation, SOP development, training coordination, or adoption tracking.
• Project management certification such as PMP, CAPM, PMI-ACP, Lean Six Sigma, or equivalent practical experience preferred but not required.

Success Measures

• Projects are launched with clear scope, ownership, governance, operating cadence, success measures, and executive visibility.
• Project milestones are tracked consistently and completed with fewer avoidable delays.
• Teams consistently understand priorities, commitments, due dates, dependencies, and escalation paths.
• Action items, issues, risks, dependencies, and decisions have clear owners, dates, status, and documented outcomes.
• Decision turnaround time improves because stalled decisions are identified, prepared for leadership review, and escalated appropriately.
• Leadership receives accurate, concise, and timely visibility into project health and required decisions.
• Overdue commitments, unresolved blockers, unclear ownership, and execution gaps are identified early and addressed constructively.
• Project teams consistently use standard governance artifacts and shared documentation repositories.
• Go-live readiness, communication, training, documentation, and post-implementation follow-up activities are tracked and completed.
• Stakeholders experience improved coordination, reduced fragmentation, stronger accountability, and increased confidence in project delivery.

Role Boundaries

• This role does not replace the business owner, product owner, compliance owner, technical owner, or functional leader responsible for business decisions.
• This role does not own every task or perform all project work; it ensures the right owners are assigned, visible, accountable, and moving work forward.
• This role is focused on project kickoff, execution leadership, project control, governance, reporting, escalation, coordination, accountability management, and delivery assurance.
• This role constructively challenges project teams on missed commitments, stalled decisions, unclear ownership, and unresolved blockers while maintaining a collaborative and solutions-oriented approach.