Project Analyst

Essential Duties & Responsibilities

• Affords assistance in the development or update of project plans for information technology projects.
• Maintains or tracks project milestones and deliverables.
• Assists with procurement and tracking of IT hardware and software, along with processing invoices to ensure deliverables meet functional and quality requirements within established parameters.
• Oversees switchboard and IT communication operations, monitoring and analyzing call activity trends and client support requests.
• Monitors and allocates resources and staff scheduling.
• Analyzes project requests, understands business requirements, and explores options for implementation.
• Provides cost estimates for project installations and recommends plans for new technologies and processes.
• Acquires quotes and assists with invoice processing for approved projects.
• Prepares project status reports by collecting, analyzing, and summarizing information and trends.
• Identifies and addresses gaps in policies and procedures and develops plans to address them.
• Supports portfolio management processes and reports.

Qualifications

• Knowledge and understanding of principles, procedures, regulations, and standards applicable to the job.
• Understanding of the University's mission, vision, and goals.
• Demonstrated skills in delivering superior customer service, short- and long-term planning, problem analysis and resolution, report preparation, interpersonal and organizational communication, both oral and written.
• Ability to pay close attention to detail, develop and maintain effective working relationships, maintain accurate and orderly records, use independent judgment and initiative, organize and direct activities.