Project Administrator

About the Role

Do you love helping people through difficult situations? Join SERVPRO® of Augusta as a Project Administrator and make a difference every day. You’ll work in a fast‑paced, team‑oriented office environment, providing superior service and taking ownership of job files from start to finish.

Responsibilities

• Monitor job file status and audit status
• Maintain job file work‑in‑progress (WIPs)
• Ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimates
• Coordinate daily job file activities
• Perform job file backup
• Maintain internal and external communications
• Prepare job file reports
• Complete and review job file documentation for final upload and audit
• Conduct job file audit process and close‑out
• Assist other departments as needed

Requirements

• 2+ years of administrative or office‑related experience
• Experience with writing estimates, job file processes, and quality assurance is a plus
• Experience in a service‑industry environment is a plus
• Outstanding written and verbal communication skills, with proper pronunciation, grammar, and a courteous professional tone
• Polite, confident, and excellent customer‑service skills, including strong listening and questioning abilities
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self‑motivated, goal‑oriented, and able to multi‑task
• Capability to work in a fast‑paced, team‑oriented office environment
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary systems
• Minimum of high school diploma or GED preferred
• Ability to successfully complete a background check, subject to applicable law

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule

• 40 hours per week
• Flexible to work overtime when required
• Shift times vary between 7 a.m. and 7 p.m.