Project Administrator

About the role

Overview Schedule and assign all installs (VT, NH, ME,NY) for Drivers, Document Technicians, Sales and Solutions Professionals. Interacts with clients and Account Executives. Performs pre and post confirmation calls with clients. Track installation progress to ensure tasks are completed and projects are closed. Facilitate fleet implementation meetings. Makes hotel reservations when needed. Responsible for incoming email and SymWorks queues related to Document Scheduling. Works with Sales Admin as a resource to define delivery schedule for invoicing. Oversees reporting (scheduling assistant/scheduling templates) to manage priorities. Other duties as assigned. Provide High Level of Communication on all aspects of installation. On time delivery of products and services. Maximize use of delivery vehicles and resources. Pre and Post Implementation phone calls to clients.

Responsibilities

• Schedule projects for Document Sales team
• Facilitate Fleet Implementation Meetings
• Perform Pre and Post implementation phone calls to clients

Qualifications

• Ability to work independently and with a team to meet goals and objectives
• Strong at facilitating meetings
• Organized and detail oriented
• Excellent oral and written communication skills
• Develop and maintain a general level competency with the technologies we deliver
• Highly professional and personable at all times
• Must enjoy working in a changing, fast paced environment
• Excellent planning, administrative and organizational skills; ability to manage multiple programs and projects and prioritize
• Strong communication and analytical skills
• Ability to deal effectively with a wide variety of individuals inside and outside the company
• Self-motivated with a positive attitude
• Customer focused (internal & external)
• Effective time management skills
• 5+ years Equivalent work experience in customer service preferred
• Strong PC Skills (Microsoft Experience Preferred)
• Enjoys working with clients
• Constantly seeks ways to automate and improve processes
• Strong communication skills
• Dealing with client issues in a high-paced high demand scenario
• Priority setting
• Holding others accountable for compliance to guidelines
• Time management & organizing
• Balance under stress

Primary People Contacts

• Clients
• SymQuest Sales Representatives
• Document Solutions Professional Services
• Delivery Drivers
• Sales Administration
• Operations
• Management