Project Administrator

Responsibilities

• Schedule and assign all installs (VT, NH, ME, NY) for Drivers, Document Technicians, Sales and Solutions Professionals
• Schedule projects for Document Sales team
• Interact with clients and Account Executives
• Perform pre and post confirmation calls with clients
• Perform pre and post implementation phone calls to clients
• Track installation progress to ensure tasks are completed and projects are closed
• Facilitate fleet implementation meetings
• Make hotel reservations when needed
• Manage incoming email and SymWorks queues related to Document Scheduling
• Work with Sales Admin as a resource to define delivery schedule for invoicing
• Oversee reporting (scheduling assistant/scheduling templates) to manage priorities
• Provide high-level communication on all aspects of installation
• Ensure on-time delivery of products and services
• Maximize use of delivery vehicles and resources
• Other duties as assigned

Qualifications

• Ability to work independently and with a team to meet goals and objectives
• Strong at facilitating meetings
• Organized and detail oriented
• Excellent oral and written communication skills
• Develop and maintain a general level competency with the technologies we deliver
• Highly professional and personable at all times
• Must enjoy working in a changing, fast paced environment
• Excellent planning, administrative and organizational skills; ability to manage multiple programs and projects and prioritize
• Strong communication and analytical skills
• Ability to deal effectively with a wide variety of individuals inside and outside the company
• Self-motivated with a positive attitude
• Customer focused (internal & external)
• Effective time management skills
• 5+ years equivalent work experience in customer service preferred
• Strong PC Skills (Microsoft Experience Preferred)
• Enjoys working with clients
• Constantly seeks ways to automate and improve processes
• Dealing with client issues in a high-paced high demand scenario
• Priority setting
• Holding others accountable for compliance to guidelines
• Balance under stress

Primary People Contacts

• Clients
• SymQuest Sales Representatives
• Document Solutions Professional Services
• Delivery Drivers
• Sales Administration
• Operations
• Management