Project Administrator

About the role

The Project Administrator provides essential administrative and project support to senior leadership and field service operations within the North America System Integrator (NASI) organization. This role manages data accuracy, reporting, documentation, and project coordination to ensure operational excellence and superior client experience. The ideal candidate is detail driven, proactive, and thrives in a fast-paced environment where priorities shift quickly.

Black Box is a leading global technology solutions provider with 2,500+ team members across 24 countries. We design, deploy, and manage world-class IT infrastructure solutions for some of the most demanding environments worldwide. We value innovation, ownership, transparency, and continuous growth—both in our business and our people. When you join Black Box, you join a team committed to delivering excellence and elevating the customer experience.

Responsibilities

• Deliver high-quality clerical and administrative support to field service operations leadership.
• Create, manage, and distribute reports, project updates, and operational documentation.
• Coordinate meetings, appointments, and travel arrangements as needed.
• Collect, validate, enter, and maintain large volumes of confidential or sensitive data using spreadsheets, databases, and internal systems.
• Investigate data inconsistencies, follow up with stakeholders, and ensure all information is accurate and complete.
• Execute records management activities including scanning, labeling, electronic filing, and secure disposal.
• Support internal FSO projects by tracking timelines, monitoring progress, and ensuring tasks are completed on schedule.
• Balance competing priorities and manage deadlines with urgency and accountability.
• Build strong working relationships across NASI operations and with internal/external stakeholders.
• Deliver services in alignment with company quality standards, SLAs, and client expectations.
• Identify opportunities to streamline workflows, enhance client experience, and improve operational efficiency.
• Maintain strong situational awareness regarding confidentiality, quality, and organizational risk.
• Demonstrate initiative by anticipating needs, solving problems, and taking ownership of outcomes.
• Uphold high performance standards and support the execution of organizational priorities.
• This role does not include supervisory responsibilities. Responsibilities may evolve based on business needs.

Skills & Competencies

• Accountability: Takes ownership of results and contributes to broader organizational goals.
• Customer Focus: Deliver responsive, solution-oriented service to internal and external partners.
• Interpersonal Skills: Demonstrates professionalism, tact, and sound judgment in all interactions.
• Critical Thinking: Breaks down complex tasks and resolves issues using logic, data, and collaboration.
• Results Orientation: Sets and achieves high standards with a commitment to continuous improvement.

Required Qualifications

• High School Diploma required; associate's degree in business administration, Marketing, or related field preferred.
• 2+ years of administrative, coordinator, or clerical experience.
• Strong organizational skills with the ability to manage competing priorities and deliver accurate work.
• Proven ability to handle sensitive and confidential information.
• Excellent interpersonal and relationship-building abilities.
• Demonstrated initiative, independent problem-solving, and ability to work with minimal supervision.
• Adaptable, resourceful, and effective in both independent and team environments.
• High integrity, reliability, and composure under pressure.
• Proficiency in MS Office Suite, SharePoint, and cloud-based platforms; ability to learn additional tools such as Adobe and Visio.