Programs Coordinator & Trainer

Department: Community Engagement Programs (CEP)
Reports to: Manager of CEP
FLSA Status: Part-Time, non-exempt
FTE: 20 hours per week (0.5 FTE)

Location: 75 Laguna Street, San Francisco, CA 94102 (Hayes Valley / Upper Mid-Market)
Public transit: ½ block from F Line, 1 block from Bus lines 6 & 7
Work arrangement: On-site required for Program Coordinator days; hybrid/off-site available for training days

About the role

Openhouse seeks a positive, compassionate, caring, creative, organized, and experienced candidate for this unique role supporting Community Engagement Programs (CEP) and providing trainings on behalf of Openhouse. The Programs Coordinator & Trainer (PCT) will help support the coordination and delivery of direct services and community programs that promote engagement, health, and wellness for lesbian, gay, bisexual, transgender, and queer (LGBTQ) older adults in the San Francisco Bay Area. The PCT will also support administrative aspects of programming to ensure effective, comprehensive, and cohesive operations. Additionally, the PCT will deliver trainings to fulfill requirements set by the SF Dept. of Disability & Aging Services, the Alzheimer's Association, and others.

This position requires flexibility to work occasional evenings and weekends and to participate in community-based activities as necessary to meet program and contractual obligations. Continued employment is dependent upon the availability of grant and/or contract funding and programmatic need.

Responsibilities

Essential functions (approximate time allocation):

• Direct Program Support (50%)
  • Coordinate and implement Openhouse programming on-site and off-site to increase connection, well-being, and reduce isolation in the LGBTQ older adult community.
  • Oversee logistics for events and programs, including virtual programming, promotional efforts, and supply inventory management.
  • Attend relevant trainings as directed by the Manager of Community Engagement.
• Administrative Program Support (30%)
  • Manage RSVPs via phone and email, and communicate with community members regarding program attendance.
  • Oversee program-specific data forms: sign-in sheets, registrations, annual Consumer Satisfaction Surveys, program evaluations, and other documentation required by funders.
  • Ensure accuracy of NeonOne Community Engagement data entry.
  • Set up and break down activities, including moving tables and chairs.
• Training (20%)
  • Facilitate training programs on LGBTQIA+ topics, including gender identity, sexual orientation, intersectionality, allyship, and anti-discrimination laws.
  • Deliver trainings in-person or virtually using various instructional techniques and technologies.
  • Collect and incorporate participant feedback into future training programs.
  • Assist with outreach and marketing for training programs.
  • Complete administrative tasks, including collecting survey responses, registrations, and attendee rosters.
• Mandated Reporting Responsibilities
  • Immediately report suspected elder or dependent adult abuse to Adult Protective Services (APS) or appropriate authorities.
  • Complete required written follow-up reports within statutory timelines.
  • Participate in mandated reporter training as required by law.
  • Maintain documentation of compliance with reporting obligations.
• Team Participation & Professional Standards
  • Participate in weekly case team meetings.
  • Consult with the Deputy Director regarding training outreach, opportunities, scheduling, and tracking.
  • Maintain confidentiality in compliance with HIPAA and other privacy regulations.
  • Provide services in a culturally responsive, LGBTQ-affirming, and trauma-informed manner.

Note: The percentage allocations are estimates and may shift based on operational priorities. Openhouse reserves the right to adjust duties while maintaining the essential nature of the position.

Requirements

• Minimum 3 years’ experience coordinating, developing, and implementing activities/events.
• Minimum 2 years’ experience working collaboratively across departments for program implementation.
• Excellent interpersonal and English-language communication skills (written and oral).
• Proficiency in creating aging-appropriate outreach materials (e.g., flyers, newsletter content).
• Proficient with Microsoft Office Suite and ability to quickly learn new software, databases, and online tools.
• Ability to maintain confidentiality with sensitive information.
• Creative problem-solving skills and ability to prioritize multiple tasks.
• Excellent time management and attention to detail.
• Experience providing trainings, delivering curriculum, or similar.
• Fluency in written and spoken English.

Preferred Qualifications

• Experience working with older adults with a range of cognitive and physical abilities in group settings.
• Public speaking experience.
• Experience working with older LGBTQIA2S++ adults or populations with unique socialization and service needs (e.g., dementia, Alzheimer’s, behavioral health, caregiver wellness, traumatic brain injury).
• Sensitivity to and knowledge of the life experiences, challenges, and strengths of communities supported by Openhouse’s mission.
• Open to both academic and lived experiences.

Licensure, Driving & Background Requirements

• Criminal history background check (post-conditional offer), conducted in compliance with the San Francisco Fair Chance Ordinance, California Fair Chance Act, and applicable federal, state, and local laws.

Physical & Work Environment Requirements

• Ability to travel throughout San Francisco and the immediate Bay Area to support programs and deliver trainings.
• Ability to operate a computer and office equipment for up to 8 hours per day.
• Ability to work in a shared office environment.
• Full COVID-19 vaccination required (or approved accommodation).

Pay

Program Coordinator workdays: $31.25/hour
Training Delivery workdays: $38.27/hour

Schedule

20 hours per week, Monday – Friday. Some evenings and weekends may be required.