Jobs · New Jersey

Programs Claims Associate North America

AXIS (AXIS Capital) · Red Bank, NJ · 1 mo ago
Hybrid$65k–$95k/yrFull-time
We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the job posting. First, remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. We need to preserve substantive info. Let's extract content: - Intro: "This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work." But that's generic company description; maybe part of "About AXIS". Could be considered "About the role"? Actually "About AXIS" is a section later. We need to decide sections: Possibly "About the role" (job description), "Responsibilities", "Requirements", "Qualifications", "Skills", "Benefits", "Pay", "Schedule". We need to include only those with real content. Let's identify content: Job Title: Programs Claims Associate, North America (but we do not repeat as heading). Job Description paragraph: "AXIS is seeking a Programs Claims Associate to join our North America Claims team and support the continued growth of AXIS’ Programs business in North America. As a direct report to the Head of North America Programs Claims, the successful candidate will be responsible for supporting the quality, accuracy, and performance of Program claims. Working under supervision, this role will develop skills in investigating, evaluating, negotiating, and resolving insurance claims while gaining hands-on experience with coverage analysis, claim strategy, vendor coordination, and fair claim outcomes for policyholders. This role will also be responsible for delivering the AXIS North America Claims value proposition engaging with stakeholders, brokers, and insureds to ensure constant communication and service engagement distinguishes AXIS claims every day." Then bullet list of responsibilities (starting with "This role will lead and develop a team of claims professionals..."). Actually that list seems like responsibilities. Let's extract responsibilities: - Oversight of Programs Claims for a wide variety of TPAs in various jurisdictions and reporting to the Head of Programs claims - Ensures understanding and administration of claim policies, procedures, and practices in accordance with company and policy standards - Triaging of first notification of loss, efficiently utilizing an established network of service providers - Approve accurate claim reserves and make referrals to Head of Programs claims where necessary - Review policy wordings to validate coverage for claims and escalate any issues arising - Prepare coverage positions to be reviewed and approved by the Head of Programs claims - Work closely with TPAs, Independent Adjusters, external legal advisors and MGAs ensuring a premier claims service to clients is maintained, escalating issues as appropriate - Develop a working knowledge of the legal frameworks and claims handling practices relevant to the jurisdictions in which the claims arise - Monitor and investigate assigned claims and develop a resolution strategy - Maintain satisfactory levels of productivity / claims handling cycle time. - Continue job skill development through training. - Responsible for Cycle time, Severity, Quality of claims, Customer Satisfaction level, Professional development of self - Additional responsibilities for this role include validation of indemnity and fee payments, ensuring these are processed accurately and promptly, including monitoring and processing of claims bordereaux and ISO searches and reporting, Axis Culture and Values – everyday demonstrate the Axis behaviors that support and align with AXIS values: People, Decisiveness, Excellence and Stronger Together That's a lot; we can put them in
  • . Now "KEY SKILLS & ABILITIES:" list: - Bachelor’s degree or 3+ years of equivalent claims handling/underwriting experience in lieu of degree - Claims adjuster license highly preferred - Experience or exposure to handling commercial Programs claims on behalf of a syndicate, insurance company, broker, loss adjuster or solicitor preferred - Excellent multi-tasking and time management skills are required - Excellent written and verbal communication skills, to liaise with numerous customers, both internal and external - Intermediate to Advanced experience with Excel, Word and PowerPoint preferable - Experience with OneNote and Office Products including Outlook highly desired - Ability to successfully work in hybrid and self-directed work environment These could be under Requirements or Qualifications or Skills. The instruction says use headings like Requirements, Qualifications, Skills. We need to decide mapping. Probably "Requirements" for mandatory items, "Qualifications" for preferred, "Skills" for abilities. But we can combine. We also have Pay: "For this position, we currently expect to offer a base salary in the range of $65,000 - $95,000. Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location. In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance." That's Pay section. Benefits: "On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more." That's Benefits. Schedule: Not explicitly mentioned; there is hybrid work model mentioned earlier under "Life at AXIS": "Hybrid work model: We value work-life balance and offer flexibility to our employees through a hybrid work model". That could be schedule info. So we can include Schedule section with hybrid work model. Also there is "Where this role is based in the United States of America, this role is Exempt for FLSA purposes." That's maybe not needed. Also "This posting is for an existing vacancy." minor metadata; we can drop. Now we need to avoid repeating job title as heading. Also avoid putting Job ID/requisition numbers as headings. We need to output only HTML fragment. We need to decide sections: - About the role? Could be the introductory paragraph about the role (the job description paragraph before responsibilities). That could be "About the role". Or we could combine with "Responsibilities". But we need to follow instruction: use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include those headings if we have content. We have content for: - About the role: maybe the paragraph describing the role (the first paragraph after "Job Description"). - Responsibilities: the bullet list. - Requirements: maybe the mandatory items: Bachelor’s degree or 3+ years equivalent claims handling/underwriting experience; Claims adjuster license highly preferred? Actually "highly preferred" maybe not mandatory. But we can treat as Requirements. - Qualifications: maybe the preferred items: Experience or exposure to handling commercial Programs claims; etc. - Skills: maybe the abilities: multi-tasking, communication, Excel, OneNote, hybrid work. But we can also combine Requirements and Qualifications into one section if we want fewer sections. However instruction: "Prefer a few substantive sections over many thin ones." So we should avoid many thin sections. Maybe combine Requirements and Qualifications into one "Requirements" section, and Skills into another "Skills". Or combine Skills into Requirements. Let's think: We have: - About the role (intro paragraph) - Responsibilities (list) - Requirements (education, experience, license) - Skills (communication, technical, hybrid work) - Benefits - Pay - Schedule (hybrid work model) but we already have hybrid work in Skills; maybe schedule separate. But we have hybrid work model mentioned under Life at AXIS; that could be schedule. We could have sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule. That's 7 sections; each substantive. Check each for real content: - About the role: we have paragraph: "AXIS is seeking a Programs Claims Associate to join our North America Claims team and support the continued growth of AXIS’ Programs business in North America. As a direct report to the Head of North America Programs Claims, the successful candidate will be responsible for supporting the quality, accuracy, and performance of Program claims. Working under supervision, this role will develop skills in investigating, evaluating, negotiating, and resolving insurance claims while gaining hands-on experience with coverage analysis, claim strategy, vendor coordination, and fair claim outcomes for policyholders. This role will also be responsible for delivering the AXIS North America Claims value proposition engaging with stakeholders, brokers, and insureds to ensure constant communication and service engagement distinguishes AXIS claims every day." That's substantive. - Responsibilities: the bullet list we extracted. - Requirements: we need to decide what goes here. Could be: Bachelor’s degree or 3+ years of equivalent claims handling/underwriting experience in lieu of degree; Claims adjuster license highly preferred (maybe still requirement). Also maybe "Experience or exposure to handling commercial Programs claims..." but that's preferred. We'll treat as Requirements: Bachelor’s degree or 3+ years equivalent claims handling/underwriting experience; Claims adjuster license highly preferred. - Skills: we can list: Excellent multi-tasking and time management skills; Excellent written and verbal communication skills; Intermediate to Advanced experience with Excel, Word and PowerPoint; Experience with OneNote and Office Products including Outlook; Ability to successfully work in hybrid and self-directed work environment. - Benefits: medical plans, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, etc. - Pay: base salary range $65,000 - $95,000; competitive target incentive compensation. - Schedule: Hybrid work model: flexibility, hybrid work. We also have "Where this role is based in the United States of America, this role is Exempt for FLSA purposes." Could be included in Schedule or maybe as a note; but not required. We must not include boilerplate like EEO statements. The intro includes some EEO lines: "All qualified applicants will receive consideration for employment without regard to any protected characteristic..." That's boilerplate; we should remove. Also the earlier paragraph about "This is your opportunity to join AXIS Capital – a trusted global provider..." is somewhat generic but maybe part of About the role? However we already have About the role paragraph from job description. The earlier generic company description could be considered "About AXIS". But we are not required to have an About AXIS section; we could omit as it's not specifically about the role. The instruction: "Prefer a few substantive sections over many thin ones." So we can drop the generic company description if it's not specific to the role. However the posting includes "About AXIS" section with bullet points: Hybrid work model, Diverse and inclusive environment, Career growth opportunities, Social impact initiatives. Those are benefits/culture; we could incorporate into Benefits or Schedule. But we already have Benefits and Schedule. The "Hybrid work model" duplicates schedule. "Diverse and inclusive environment" is more about culture; maybe not needed. "Career growth opportunities" could be part of Benefits? Not exactly. "Social impact initiatives" maybe not needed. We need to preserve ALL substantive information; do not invent or summarize away detail. So we must keep those bullet points if they are substantive. However we can incorporate them into existing sections: e.g., Hybrid work model into Schedule; Diverse and inclusive environment maybe into Benefits? Not exactly benefits but could be part of Benefits? Might be better to add a "Culture" section but we don't have a heading for that; we could put under Benefits? Not ideal. But we could create a "Culture" heading? Not in allowed list. The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for those sections. It says "Use

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