Programmer-Analyst

About Buffalo State

Buffalo State is one of the largest comprehensive schools in the State University of New York system. As a civically minded, urban-engaged campus community located in the city's cultural corridor, Buffalo State prides itself on having smaller learning environments coupled with larger university opportunities. Boasting a diverse and inclusive campus, Buffalo State is committed to the intellectual, personal, and professional growth of its students, faculty, staff, and alumni. The school's mission is to deliver a broad array of high-quality and distinctive academic programs infused with diversity, creativity, and hands-on learning opportunities for hardworking students who seek a personalized and affordable education that engages their minds and advances their careers.

Buffalo State is dedicated to excellence in teaching, research, service, scholarship, creative activity, and cultural enrichment. With degree programs in education, the arts, science, arts and humanities, and professional studies, each year over 6,000 students choose Buffalo State. Buffalo State welcomes applicants who are committed to helping us fulfill our mission.

About the Role

The Associate Service Delivery Manager – Banner is responsible for ensuring customer satisfaction and continuing to grow the relationship between ITEC and its customers. This includes ensuring that ITEC's service and project teams are achieving business objectives and delivering the highest quality services. As a customer-facing position, it requires understanding individual customer organization needs, learning the technical details of the Banner architecture ITEC supports, and ensuring ITEC is meeting its service level agreements.

The location for this position is in Buffalo, NY. An office location at a New York State or SUNY Institution may be possible. Multiple selections may be made from this posting.

Responsibilities

• Ensure customer satisfaction and grow the relationship between ITEC and its customers.
• Ensure ITEC's service and project teams achieve business objectives and deliver high-quality services.
• Understand individual customer organization needs and the technical details of the Banner architecture.
• Ensure ITEC meets its service level agreements.

Requirements

• A bachelor's degree and relevant work experience in one or more of the following roles:
  • A Banner programmer
  • A higher education SIS business analyst
  • A member of a higher education administrative office that required heavy use of the Banner Application
• Experience with technology support in an educational setting.

Qualifications

• Experience with Banner Student Information System, preferably with exposure to Student, General, and Financial Aid back office and self-service.
• Experience managing mission-critical client-facing IT services.
• Excellent presentation, interpersonal, written, and communication skills.
• Strong analytical and critical thinking abilities to solve complex technical or operational issues with the Banner SIS.
• Exceptional attention to detail and commitment to accuracy.
• The ability to learn from others and to teach oneself when required.

Pay

$51,261 - $95,289; competitive based on experience.