Programmatic Solutions Consultant - Technical, Programmatic Solutions Consultants - Technical

Key job responsibilities

• Independently handle complex customer issues by reproducing cases, root cause analysis, and providing prioritization input
• Demonstrate deep technical expertise and advanced problem-solving for critical programmatic advertising issues
• Serve as an escalation point, owning end to end resolution of the most complex, cross-organizational issues
• Communicate directly with internal teams to investigate, define workarounds, and resolve defects
• Provide advanced, proactive support across Amazon's advertising tech suite, including Amazon DSP (ADSP), Amazon Ad Tag (AAT), Conversion API (CAPI), Ads Data Manager (ADM), and Amazon Marketing Cloud (AMC)
• Prioritize issues using case management tools based on customer impact
• Contribute to training and documentation for internal and external users
• Automate standard procedures through scripting and data APIs to analyze high-volume transaction data
• Proactively identify solutions, communicate trends, and suggest customer experience improvements
• Develop and mentor peers to enhance technical skills in programmatic advertising and troubleshooting
• Drive continuous improvement and shape support strategy and technology approach
• Identify emerging issues and influence product prioritization through technical investigation
• Provide live troubleshooting sessions for customers

Basic Qualifications

• Bachelor's degree in computer science or equivalent
• Experience in technical support
• 4+ years of programmatic advertising experience
• Experience as a technical specialist in customer-facing roles
• Experience in Database like NoSQL, or experience in SQL Server/MySQL and experience troubleshooting and debugging technical systems
• Experience writing and publishing technical documents or equivalent
• Experience with and deep understanding of advertising technologies (i.e., ad server, DSP)

Preferred Qualifications

• 3+ years of technical troubleshooting or similar experience
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience with Microsoft Office products and applications
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Experience coding, scripting, automating in at least one language (e.g., Python, C, C++, Java, Ruby, or PowerShell)
• Experience troubleshooting and documenting findings, or experience operating highly available, distributed systems of data extraction, ingestion, and processing of large data sets
• Knowledge of data analytics with tools such as Tableau, SQL, Quick-sight