Program Support Specialist - T2COM Headquarters G-6/Chief Information Office

Responsibilities

• Manage and maintain enterprise software inventories across multiple approved management systems.
• Support software asset management activities including licensing, inventory validation, user account administration, and software allocation.
• Review, analyze, and reconcile software inventory data to ensure accuracy across subordinate organizations.
• Cook up software data calls and consolidate responses from multiple organizations.
• Prepare and track software invoices, vendor quotes, and resource management documentation.
• Research discrepancies in software inventories and coordinate corrective actions with Government personnel, subordinate commands, and commercial vendors.
• Maintain enterprise software acquisition data and Above Baseline datasets.
• Develop analytical reports, dashboards, graphs, and executive briefing materials supporting software management and resource decisions.
• Utilize Microsoft Excel, SharePoint, Microsoft Power BI, and Microsoft Power Automate to improve business processes and reporting.
• Draft, update, and maintain Standard Operating Procedures (SOPs), Tactics, Techniques, and Procedures (TTPs), process documentation, and recurring reports.
• Support Army Records Information Management System (ARIMS) compliance and records management activities.
• Cook with G-6/CIO Directorates to ensure proper records retention and document management.
• Monitor, assign, track, and close headquarters taskings through Government task management systems.
• Prepare senior leader staffing packages, contact reports, task trackers, and executive correspondence supporting GO/SES approval processes.
• Maintain task status metrics, trend analysis, and executive reporting for G-6/CIO leadership.
• Conduct research of regulations, directives, policies, and guidance to support organizational initiatives.
• Recommend process improvements that increase efficiency, improve data quality, and enhance organizational effectiveness.

Qualifications

• Active Secret Security Clearance.
• Bachelor's degree from an accredited college or university.
• Minimum three (3) years of direct experience supporting software inventory management, business operations, program management, or enterprise administrative operations.
• Experience using Microsoft Office Suite, including advanced Microsoft Excel.
• Experience with Microsoft SharePoint.
• Strong analytical, organizational, and problem-solving skills.
• Experience preparing executive correspondence, reports, and briefing materials.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while meeting suspense dates.
• Ability to work independently and collaboratively within a Government headquarters environment.

Desired

• Experience supporting an Army Headquarters, Major Command (MACOM), or Headquarters Department of the Army organization.
• Experience supporting a G-6, CIO, or enterprise IT organization.
• Experience with software asset management or enterprise licensing programs.
• Experience with CHESS LTS, Dell Licensing Online, Adobe Admin Console, Microsoft Inventory, or similar enterprise software management systems.
• Experience with Microsoft Power BI.
• Experience with Microsoft Power Automate.
• Familiarity with Army Records Information Management System (ARIMS).
• Experience supporting executive task management systems and senior leader staffing processes.
• Experience developing SOPs, TTPs, workflow documentation, and business process improvements.
• Knowledge of DoD software licensing, enterprise resource management, or IT governance.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development