Program Support Rep I
This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business.
About the role
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
Schedule
Monday-Friday 8am-5pm PST, hybrid in-office in Orange, CA (2 days per week).
Pay
$21.50/hr - $24/hr (based on experience).
Full-time salary range: $34,000 - $62,370 (varies by locale; ranges in Colorado, California, Washington, New York, Hawaii, Vermont, Minnesota, Massachusetts, and Illinois may differ).
Responsibilities
- Performs basic computation, data entry, and review of materials submitted to GNPPN Department by external customers.
- Performs routine follow-up with customers regarding incoming questions from phone, email, or fax.
- Has awareness and understanding of GNPPN Help Desk roles, responses, and procedures.
- Works with other team members to ensure timely and proper completion of tasks and projects as assigned by management.
- Identifies and reports to management any process or system concerns/errors discovered through self-exploration or customer-reported issues.
- Actively participates in team and department meetings, trainings, and activities.
- Demonstrates awareness of other aspects of GNPPN beyond your current role and responsibilities, including the importance and function of other teams within GNPPN and their relation to your team.
- Works assigned shifts as provided in advance by management.
Team-Specific Duties
- Daily review of pharmacy-submitted enrollment packets and supplemental materials, including but not limited to: State Pharmacy License, PIC License, DEA Registrations, Insurance Policies, and Program-Specific Addendums. Reports to Network Membership.
- Daily outreach to pharmacies to collect and process licenses and other materials, including but not limited to: State Pharmacy License, PIC License, DEA Registrations, Insurance Policies, and Program-Specific Addendums. Reports to Network Membership.
- Primary telephone coverage for managed care and claims processing issues, updates to network database, creation and distribution of network materials and communications.
- Receives and identifies all MAC requests received via email and distributes accordingly. Performs daily entry of all requests and additions, including data entry, online submission, and outcome communications.
- Weekly submission of research requests to PBMs.
Requirements
- Normally requires a minimum of one (1) year of proven results in similar subject matter functions within the pharmaceutical industry.
- First-hand knowledge and understanding of team-specific questions that come from incoming Help Desk inquiries.
- A well-rounded knowledge and understanding of business transactions, accounting principles, and market awareness.
- A combination of training, education, and/or experience that results in a greater understanding of professionalism in conduct, demeanor, and communication styles.
- Display of successful execution of duties in increasing responsibility and impact on team and department duties and structures.
Skills
- Customer service skills to properly resolve common everyday issues to prevent escalations or customer complaints.
- Strong personal organizational skills to facilitate successful completion of tasks and priorities as assigned.
- Ability to work interdependently with other team members to accomplish daily tasks and processes.
- Ability to communicate effectively and professionally verbally, non-verbally, and in writing.
- Introductory computer skills to operate effectively with company systems and programs; knowledge of Microsoft Word, Excel, and Access or similar database programs and structures.
- Introductory knowledge and experience using features of Microsoft Outlook, including email file retention and retrieval, contact management, and calendar and task tracking tools.
- Preferred working knowledge or experience of pharmacy benefit management companies and retail pharmacy operations.
Benefits
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include:
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
To encourage your personal growth, we also offer:
- A variety of training programs
- Professional development resources
- Opportunities to participate in mentorship programs
- Employee resource groups
- Volunteer activities