Program Support Manager

About the role

We are seeking a Program Support Manager to join our growing team. This role is responsible for the implementation of new customers and additional products or capabilities for existing customers. The ideal candidate will have a minimum of 7+ years of experience in working with TMCs and customer-facing technical implementation and onboarding roles.

Responsibilities

• Lead the on-time and within-scope technical implementation for Amadeus TMCs and their customers
• Facilitate discovery and scoping sessions with new TMCs and their customers for one-time and multi-phased implementations
• Lead all aspects of Project Management, including risk management analysis, and setting goals and KPIs
• Advises Amadeus TMCs and their customers on technical best practices, including ordering and setup of OID within Amadeus and the Spotnana Platform
• Provides Amadeus TMCs and their customers with clear proactive technical guidance and expertise across our product and services including ongoing Amadeus education and engagement to keep pace with all updates and changes, via edifact and NDC channels
• Collaborates with Sales, Customer Success, Product Management, Engineering, Travel Operations, and Technical Support to ensure Spotnana's product and services will be able to meet the TMC's requirements
• Maintains accurate and up-to-date project plans in SmartSheet and in Salesforce
• Contributes towards the success of the organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices

Qualifications

• Minimum 7+ years of working experience and a background in working with TMCs and customer-facing technical implementation and onboarding role within a highly technical team
• Amadeus expertise is required, including implementing and managing setup within an OBT
• Understanding of SSO, ADFS, SFTP, multiple HRIS integrations, and API integrations with other Enterprise applications
• Experience leading VAT and UAT phases of implementation
• Working knowledge of the corporate travel industry
• Ability to manage multiple work streams, work to deadlines, and prioritize between competing demands
• Ability to work cross-functionally with all levels of an organization (both internally and externally) and across all geographies
• Strong interpersonal communication (verbal and written) and organizational skills
• Highly motivated, driven, and passionate about technology and customer success

Why Spotnana?

At Spotnana, we strive to offer fair, industry-competitive, and equitable compensation. Our approach assesses total compensation, including cash, annual performance bonus, company equity, and comprehensive benefits. The base salary range for this role is $125,000 - $145,000 per year, depending on a number of factors including the candidate’s working location.

We care for the people who make everything possible - our benefits include:

• Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
• Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
• Pre-tax flexible spending account options for health, dependent care, and commuter expenses
• Flexible PTO in addition to 10 company holidays and an end-of-year company shutdown
• Up to 26 weeks of parental leave
• Monthly cell phone/internet stipend
• Extra perks — IATAN travel membership, pet insurance, financial wellness tools, Calm app access, and more

We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.