Program Support & Family Engagement Coordinator

About the Role

The Family Engagement & Program Support Coordinator serves as a key representative for Early Childhood Education (ECE) programs. This role combines classroom support (approximately 25–30% daily), enrollment and family recruitment, and community engagement across multiple sites. The coordinator supports teachers, assists with staff coverage, plans family and community events, and builds strong relationships with families to ensure high-quality care.

Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that build strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Responsibilities

• Classroom & Program Support
  • Provide classroom assistance and cover staff breaks daily.
  • Support classroom activities to maintain safe, engaging, and developmentally appropriate learning environments.
• Enrollment, Recruitment & Outreach
  • Develop and implement strategies to increase enrollment and maintain waitlists.
  • Represent the YMCA at community events, fairs, and meetings in a professional manner.
  • Collaborate with leadership to plan recruitment campaigns and monitor enrollment metrics.
• Family Engagement & Community Building
  • Organize and lead family engagement events, workshops, and celebrations.
  • Facilitate Parent Advisory Committees and volunteer initiatives.
  • Act as a liaison between families and programs, ensuring clear communication and positive relationships.
• Administrative Support
  • Assist with administrative tasks related to enrollment, engagement, hiring, and program initiatives.
  • Prepare materials, communications, and promotional content.
  • Maintain accurate records of events and family participation.
  • Perform other duties as assigned to support program operations.

Work Environment & Physical Demands

• Occasional travel to multiple YMCA ECE sites and community locations for events and recruitment.
• Evening and weekend work may be required for special events.
• Collaborative, team-oriented environment with regular communication and adherence to organizational policies.

Requirements

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions subject to reasonable accommodation.
• Job offers are conditional and contingent upon background clearance.
• Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Pay

The Program Support & Family Engagement Coordinator position rate is $37.00 to $38.00 per hour.