Program Support Assistant

Summary This Social Work & Community Based Service (SW&CBS) Program Support Assistant (PSA) position is located within Social Work and Community Based Service and is supervised by the Administrative Officer. The primary purpose and responsibilities of this position are to provide expert technical program support and administrative clerical duties to the various programs with-in the service and Main Social Work Office operations. Qualifications To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/22/2026. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Providing administrative support to a team - including but not limited to time keeping - receiving and screening phone calls - filing - taking minutes - arranging travel - maintaining appointment calendars - coordinating meetings - conference calls - and ordering supplies. Using various Microsoft Office programs - database programs and office equipment. Assisting in departmental problem solving and planning alternative solutions. Preparing reports - assisting in planning - reviewing and reporting data - and statistical results. Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g. - Peace Corps - AmeriCorps) and other organizations (e.g. - professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies - knowledge - and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience - including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically - the employee sits comfortably to do the work. However - there may be some walking - standing - bending - or carrying of light items (medical records - computing devices - manuals - papers - books - small parts). The work requires manual dexterity for computer data entry - office machine operation and filing. However - in general - the work does not require unusual physical demands. The work does require emotional stability to resolve crisis situations. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Duties MAJOR DUTIES AND RESPONSIBILTIESTechnical Program Duties: 65% Under general supervision - the Program Support Assistant (PSA) is responsible for the submission of all statistical and administrative reports or data from their designated assignment area with the aforementioned programsThis may include data research and entry - program reports - patient lists - accounting and budgetary duties and ongoing responsibility for projectsproblemsor requirements that arise within their designated work siteThe work will be performed in a timely - professional and courteous manner to sustain quality patient care and customer satisfactionResponsible to operate all necessary applications within FBCS - CPRS and VistA (including but not limited to VistA FEE - Lodging - Admissions - AOD - Caregiver - TCM - MFH and Eligibility Computer Systems as well as ability to work with Microsoft Word - Outlook - Power Point - SharePoint and Excel Spreadsheets)Will assess the dimension - consequences - and impact of the assigned work and thus prioritize - collect - and assemble the necessary facts - resolving conflicts - and performs these functions independentlyCreativity in the development of procedures where no guidelines exist may be necessarywill identify these irregularities in the course of the work and reconcile those problemsEducate Veterans and family members of Veterans on benefits - eligibilities alternative lodging and other available programs with in the ServiceIssue discount letters for non-eligible or families - meal vouchers as appropriate by policyMonitor and ensure external supporting services goals are met i.edietary - housekeeping - logistics - respiratory and voluntary to complement our systems or servicesResolve problems with office equipment malfunctions - obtaining JRM - Engineering - copier/fax technician - or Facilities Management support as indicatedAssigned as an authorized user of the Government Purchase Card for small item purchasing in their designated site and sectionAs an authorized user of this card the incumbent is responsible for meeting the standards for documentation and monthly reconciliation of the purchase cards in accordance with all rules and regulationsAutomated Data Processing Application Coordinator (ADPAC) liaison - responsible for systems administration within the service and will provide guidance and assistance to clinical staff within the serviceConduct training for new employees as to the administrative requirements of their jobs in the program - i.e. - function - documentation - clinic encountersetcCustomer Services: 10% Works with a patient population ranging from age 18 through senior adults (age 65 and over) and must be aware of - and respond appropriately to the physical - social - and psychological differences among these groupsCommunicate effectively with patients - patient's family or caregiver - clinical staff - and hotel contractors in person or by telephone in order to assess the Veteran's needsTake messagestrack call-ins/call-off by other staff members - and notify the appropriate supervisor - they will assess Veterans' needs - assist with the Veteran's situation or redistribute to the appropriate manager - social worker - department - patient advocate - etcHandle consult requests expeditiously or assign to the respective social worker as they are received in the service and log them into the trackerWorking with the clinical unit/providers - the PSA will ensure Veterans are screened and approved appropriately prior to social services being renderedFiles - Correspondences and Records Management 25% Obtain - organize - file and retrieve reports - correspondence - and numerical data for use in preparing status reports - briefings - and presentations i.edaily AOD log - gain and losses sheets - lodging lists and admission reports - medical records etcin accordance with all Federal - VA and local policy and guidanceResponsible for the administrative handling of all records - forms and documents - retrieval and dissemination of data relating for the programs listed aboveType - edit - maintain current copies of records or forms relating to the program such as letters - memos - reports and summaries - surveys - program brochures - letters of introduction - and other types of written communicationsCompose correspondenceprepare agendas and meeting minutes as indicated to assist clinical functions of as the need arisesPrint daily roster of Veterans when necessary - maintain a weekly list of scheduled CNH Veteran VA medical center appointments and arrange travel consults to meet the appointmentsThe PSA will perform other duties as assignedWork Schedule: Monday-Friday - 8:00am - 4:30 pm Virtual: This is not a virtual positionPosition Description/PD#: Program Support Assistant/PD938910 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized