Program Support Assistant

About the role

This position supports the Administrative Officer for the Medicine Service Line (MSL). This position covers a wide-range of administrative tasks that are related to and include but are not limited to the following items: facilities - fiscal - personnel - performance measurements and monitoring - performance improvement - appointment management - data analysis - environment of care - policy review and writing - patient safety - and Joint Commission accreditation.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement (10/02/2026). You may qualify based on your experience and/or education as described below:

• Specialized Experience: One year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation. Examples include performing administrative work that involves reviewing documentation, interpreting program rules or eligibility requirements, coordinating information with external partners, and maintaining accurate records in automated systems. This experience may come from federal, state, healthcare, social services, benefits administration, or similar structured program environments.
• Education: Four years of education above high school.
• Combination: A combination of specialized experience and education beyond a bachelor's degree.
• For more information on these qualification standards, see the United States Office of Personnel Management's website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/

Duties

• Develops reporting procedures, sampling techniques, and measurements at various points in the operational and patient flow processes to identify problem areas or inherent weaknesses in work processes, procedures, information systems, and content.
• Develops indicators to provide objective evidence of the effectiveness of quality procedures and controls.
• Identifies operational activities that meet, exceed, or fail to meet established criteria.
• Uses standard qualitative and quantitative measurement techniques to report on status of assigned subject areas.
• Investigates and analyzes adverse quality trends or conditions and initiates corrective action.
• Monitors qualitative and quantitative measurements for performance measurements that apply to the MSL.
• Identifies areas requiring further analysis.
• Recommends approach to Administrative Officer.
• Assists management in developing programs to ensure that quality provisions are planned, developed, and implemented to identify, prevent, and correct unsatisfactory conditions and elements which influence the regulatory correctness and responsiveness of transactions and services.
• Reviews and assists management in writing policies and procedures that relate to the MSL.
• Develops training materials, presentations, and information packages for the MSL.
• Based on samples or guidance from senior staff, develops materials to convey program information to target audience.
• Designs studies, training programs, and organizational strategies for identifying opportunities to improve customer service and operational policies.
• Identifies steps for improvement of processes that might be opportunities for applying standardization across the MSL (may include facilities, fiscal, education, personnel, or any other administrative area within the MSL).
• Performs other related duties as assigned.

Schedule

Work Schedule: Monday – Friday, 8:00 a.m. to 4:30 p.m. (This is not a virtual position.)