Program Support Assistant

Summary The Program Support Assistant (PSA) serves the Social Work Service at Northern Arizona VA Health Care System (NAVAHCS) in Prescott - Arizona. The PSA performs general program support work such as the collection - compilation - research - and/or tracking of data and program information. Performs training support duties for computer related issues which includes a variety of administrative functions necessary to the smooth management of an office. Qualifications To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/16/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Administrative and clerical work of an office - Utilizing word processing - spreadsheets - database - and software to manage information; Manages supplies and equipment by interfacing with supply - Maintaining time and attendance records - Performing data collection and preparing reports; and Receiving calls and visitors and directing them appropriately. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Duties 30 Day Hiring Model The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selectionThis improved process reduces traditional hiring timelines by integrating early coordination - faster assessments - and efficient pre-employment actionsApplicants can expect a more transparent - predictable - and efficient hiring journey from announcement to entry on dutyWhat Applicants Can Expect Expedited Candidate Review Once the announcement closes - Human Resources will quickly review applications - issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager considerationQuick Interviews & References HR may arrange interviews and will request references within 3-5 days after being referred to the hiring managerStreamlined Pre-Employment Requirements: Following a tentative offer - applicants should be prepared to complete required steps - such as fingerprinting and background check - credentialing - and medical examination within 3 days of the offerClear and Timely Communication: Applicants will receive clear communication at key milestones - including referral - tentative offer - and onboarding instructionsAfter meeting pre-employment requirements - candidates will receive a final job offer and start dateOnboarding tasks may continue after starting - with HR ensuring timely completion for a smooth transition into VA serviceIf selected - applicants should be prepared to come onboard within 30 days of the announcement closingMajor duties may include but are not limited to: Performs work involving the collection - compilation - and/or tracking of data and statistical information in support of an organization's operationIn charge of scheduling and environment of care issuesProvides orientation guidelines to other Program Support Assistant (PSA) and helps ensure the successful operation of the SWSL processesAssists the assigned Social Work Chief or Supervisor in tracking data that ensures the optimum performance of the assigned SWSL Program(s) - for example - Caregiver Support Program (CSP) - Contract Nursing Home Program (CNH) - Patient Align Care Team PACT Social WorkersFor example - from databases tracking access to care - staff workload and productivity - and internal reportsMaintains current knowledge of facility resources - services - and SWSL processes/policies to oversee day-to-day operations - extract and track dataSupports program compliance to Commission on Accreditation of Rehabilitation Facilities (CARF) - Joint Commission standards - and federal regulations in relation to environment of care and adhering to program standardsMaintains knowledge of various reporting programs - e.g. - SAIL - VSSC - that support the SWSL programAssists clinicians and/or Veterans with issues related to use of CVT and or VVCAble to schedule for group rooms usageand may be asked to schedule meetings and other eventsPerforms general administrative duties in support of the various functions of the assigned SWSL programs - such as Caregiver Support Program (CSP) - Contract Nursing Home Program (CNH)Provides for the budgeting and financial management for SWThis includes budget formulation - justification - execution - and disbursement of funds to VeteransMaintains timekeeping for all employees attached to the assigned MH ProgramsMay be asked to provide back-up to other PSA'sFiles the required paperwork associated with timekeeping to the Payroll DepartmentPerforms other duties as assignedWork Schedule: Monday - Friday - 7:00 a.m- 3:30 p.mVirtual: This is not a virtual positionPosition Description/PD#: Program Support Assistant/PD145160 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO):