Program Support Analyst

About the Role

The Program Support Analyst will manage Help Desk tickets and provide technical support for various applications within the Naval Education and Training Future Officer and Citizenship User System (NETFOCUS) in Pensacola, FL.

Responsibilities

• Troubleshoots, tests, and ensures application access for end-users
• Contributes to the development of application processes by recommending policies and best practices
• Resolves help desk tickets by providing initial technical support for applications
• Assists end-users with application access issues using basic remote assistance tools compatible with major web browsers
• Supports end-users in resolving personal computer-based software problems and configuring settings to access web applications
• Researches technical solutions, performs software evaluations, and conducts performance testing
• Contributes to the development of application updates, policies, best practices, and roles and responsibilities
• Provides quality assurance of NETFOCUS applications
• Retrieves Navy Reserve Officer Training Corps (NROTC) scholarship performance statistics
• Downloads and publishes Defense Finance Accounting Service (DFAS) reports
• Writes and updates KBAs in support of Tier 1 support

Requirements

• Must possess a DoD Interim Secret Clearance
• 6 years of general experience in:
  • Electronic Documentation
  • System Administration
  • Network Administration
  • Database Administration
• IA Contractor Training and Certification
• Computer Environment (CE) certification is required (a qualifying IT Bachelor's degree or higher from an accredited university can be used in lieu of this certification)

Qualifications

• Bachelor's of Science degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET-accredited or CAE designated institution
• Certifications that can be used in lieu of a Bachelor's degree:
  • CIN A-150-2300 Information Systems Maintenance Technician (ISM)
  • NEC 737A Naval Tactical Command Support System (NTCSS) II Manager
  • NEC 746A Information Systems Administrator
  • NEC H09A CANES AN/USQ-208(V) System Administrator/Maintainer
  • NEC T02A AN/BYG-1 (V) TI04 Combat Control Maintenance Technician
  • NEC T04A SSGN Tactical Tomahawk Weapon System (TTWCS) Maintenance Technician
  • NEC T47A Submarine Local Area Network (SUBLAN) Technician
  • Certified Network Defender (CND)
  • CompTIA Security+
  • GIAC Foundational Cybersecurity Technologies (GFACT)
  • GIAC Security Essentials Certification (GSEC)

Desired Skills

• Current possession of a DoD Secret Clearance or higher

Benefits

• 401k match
• Medical
• Dental
• Vision
• PTO
• Education Reimbursement

About the Company

As a customer-focused Cyber Security Engineering firm, we deliver technical solutions to a wide range of clients, including the US Intelligence Community, Department of Defense (DOD), Department of Homeland Security (DHS), US Government, and commercial entities. Our core competencies lie in cybersecurity engineering solutions, technical services, and commercial products tailored to support the needs of the intelligence and defense sectors.

Our track record underscores our ability to deliver timely and cost-effective solutions, demonstrating expertise in Cyber Security Engineering and seamless technology integration. Argo Cyber excels in devising information security strategies and technical solutions to safeguard against insider threats, advanced persistent threats, and data breaches. Recent projects include establishing secure system baselines for Cloud Computing, DHS CISA CIRT, Critical Infrastructure Assessment, and Military Cyber systems integration.

ARGO Cyber Systems was launched in 2018 to provide local Cyber Security expertise to the community. Our vision is to imagine a time when our communities, and the world, will need us less as systems become more secure. Until then, we will stand in the gap and continue to defend. Our mission is to provide the best cyber security teams to our clients to offer a blanket of protection over their systems and data.

Location

Pensacola, FL offers a variety of year-round activities and experiences. Explore more about the area through these resources:

• Visit Pensacola
• Pensacola Beach