Program Support Analyst

About the role

The Program Support Specialist will lead the delivery of a managed services program supporting Operations in the PDX region. This role will serve as the primary point of contact for leadership and be responsible for driving program governance, workforce reporting, operational coordination, risk management, process standardization, and stakeholder communication. The Program Support Specialist will oversee a team of Program Administrators and ensure the successful execution of reporting, administrative coordination, escalation management, and performance tracking activities.

The services are expressly designed to:

• Reduce administrative burden on leadership
• Improve consistency, visibility, and closed-loop tracking across workforce activities

Responsibilities

Program Leadership & Governance

• Serve as the primary liaison between leadership and the program delivery team
• Establish and maintain program governance, communication strategies, and escalation paths
• Develop and manage project plans, operating rhythms, and reporting cadences
• Lead program start-up, stabilization, and execution phases
• Drive stakeholder alignment on program success metrics and service level expectations

Reporting & Operational Management

• Oversee development and delivery of weekly program status reports and executive readouts
• Ensure accurate collection, analysis, and reporting of operational metrics
• Monitor service delivery performance against agreed-upon KPIs and SLAs
• Identify operational risks, dependencies, and process improvement opportunities
• Drive closed-loop tracking and visibility across workforce activities

Process Improvement & Standardization

• Assess current-state operations and recommend process enhancements
• Standardize administrative workflows, templates, taxonomies, and reporting processes
• Develop and maintain operating procedures, playbooks, and knowledge repositories
• Support scaling strategies for expansion to additional data center clusters or organizations

Stakeholder Engagement

• Facilitate regular meetings with leaders and cross-functional teams
• Communicate program status, challenges, and recommendations to executive stakeholders
• Coordinate escalation management and issue resolution activities
• Promote consistent communication across multiple PDX region sites

Skills

• Project coordination
• Program management
• Administrative skills
• Customer service

Qualifications

• Experience managing complex operational or enterprise programs
• Strong project planning, reporting, and stakeholder management skills
• Experience creating executive-level dashboards, metrics, and status reports
• Excellent communication and presentation skills
• Advanced Microsoft Excel, Power BI, SharePoint, and Microsoft Office Suite skills

Preferred Qualifications

• Experience supporting data center operations, infrastructure operations, or technical operations organizations
• Experience managing geographically distributed programs
• PMP, Agile, Lean, or related certifications
• Experience leading managed services or workforce operations programs

Experience Level: Expert

Pay

The pay range for this position is $39.00 - $39.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a fully onsite, contract position based in Hermiston, OR.