Program Support Analyst

About the role

The Analyst (AN) II reports directly to the Supervisor (SUP) II and performs at the full journey-person level, handling the most responsible, varied, and complex technical and analytical staff services work with a high degree of responsibility for the Imaging and Live Scan Program (ILSP).

Responsibilities

• Conducts research and analysis on various projects and issues, and provides analytical support including, but not limited to, research, analysis, and makes recommendations on a broad spectrum of administrative, technical, and program related issues.
• Serves as a technical lead and subject matter expert for live scan processes and various systems utilized in the program, including but not limited to: SharePoint, Table Maintenance, the Applicant Processor, the Justice Transaction Manager, the Integrated Biometric Workstation, the Integrated System Monitoring system, the Automated Archive System (AAS), Justice Electronic Document Imaging (JEDI) System, the Folder Control System (FCS), and the Card Scan System.
• Develops complex procedural project documents, coordinates and oversees user and system acceptance testing efforts, and works collaboratively with the Hawkins Data Center (HDC) technical and biometric staff, other department organizations, client user agencies, and provides support to vendors/contractors to ensure all business needs and features are addressed and to resolve any operational issues identified through routine operations or special projects.
• Prepares and manages all program requests for service contracts and monitors contract execution.
• Assists with and provides statistical and analytical information with concentration on workload measurement for ILSP.
• Reviews and analyzes new legislation to determine program impact.
• Provides backup to the Office Technician for general administrative support services such as purchasing, facility requests, and equipment tracking, and serves as the backup Attendance Coordinator to ILSP.
• Maintains consistent and regular attendance, consistently exercising a high degree of initiative, independence, originality, and good judgment in performing a wide variety of complex duties such as analyze data; develop and evaluate alternatives; communicate effectively both orally and in writing.

Qualifications

You will find additional information about the job in the Duty Statement.