Program Supervisor

About the role

The Supervisor at Valeris plays a crucial role in supporting the patient experience by providing compassionate and efficient service to patients navigating complex medication processes. Reporting to the Director of Patient Support Services, the Supervisor oversees a team that ensures contracted Service Level Agreements are adhered to, manages client-specific business rules, and provides training and development opportunities.

Responsibilities

• Daily program operational management
• Ensuring contracted Service Level Agreement adherence
• Implementing and managing on-going client specific business rules
• Proactively communicating to your team daily to ensure engagement and alignment to day-to-day program operations and goals
• Team hiring, development and training
• Making certain that direct reports receive the training needed to be proficient in their roles
• Working proactively with Human Resources to develop a steady pipeline of potential candidates as needed to meet current and future program needs
• Providing consistent, timely coaching and development for direct reports for a functional area
• Reporting Adverse Events and/or Product Complaint inquiries received in accordance with SOP and good manufacturer practices
• Utilize Valeris’ values as the driving force behind the team’s success
• On time adherence to training deadlines for all corporate policies and procedures
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Qualifications

• 2+ years of experience in the healthcare industry
• Bachelor’s degree or higher
• Previous personnel/team management experience
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Previous experience leading customer service teams is a plus

Physical Demands & Work Environment

• Regularly required to talk or hear
• Frequent sitting for long periods of time
• Use hands to type, handle or feel
• Reach with hands and arms
• Prefer candidates who can type at least 35 words per minute with 97% accuracy
• Minimal travel as needed
• Operates in a professional office environment