Program Supervisor

Mission and Performance Expectations

The MENTOR Network is a mission-based organization dedicated to providing high quality services to those we serve. Therefore, to deliver on our mission, The Network expects every employee to perform his or her job first and foremost in accordance with the Company’s mission.

About the Role

The Program Supervisor I is responsible for supervising the services delivered to a designated program, including site operations, case management, implementation of service plans, and staff supervision.

Responsibilities

• Provides case management reviews and case supervision.
• Participates in the review and matching of new clients.
• Reviews placement disruptions, and internal movement of clients.
• Develops and ensures implementation of individual program plans and daily schedules for all clients.
• Makes sure treatment plans are adhered to.
• Makes regular reviews of client records to monitor home visits.
• Makes sure all contractual, local and corporate mandates are followed.
• Provides leadership including direct supervision of staff.
• Implements Network employee practices.
• Makes sure safety and workers’ compensation initiatives are followed.
• Makes sure employees receive appropriate orientation and training.
• Oversees clinical and crisis management and investigates internal incidents as required.
• Facilitates communication with family members, case managers, state agencies and state/corporate offices to ensure the confidentiality of consumer and personnel related information.
• Maintains positive eternal relationships, including facilitating resolutions to contractual disputes.
• Coordinates daily operations of work sites to ensure consumer safety and programming needs are met.
• Promotes and markets programs to funding sources, community agencies, families, and related groups.
• Makes sure the availability and efficacy of community-based and other supports required by the program is maintained.
• Maintains and ensures that all documentation and records are accurate, up to date, and in compliance with legal and corporate requirements.
• May complete purchasing of program supplies and submits billing compliance documentation.
• May manage caseload of clients receiving services.
• Performs other related duties and activities as required.
• Serves as a supervisor directing and supervising assigned staff including performance evaluations, scheduling, orientation, and training.
• Makes recommendations for decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
• Solves employee problems within position responsibilities.

  Requirements

  • Education and Experience: Bachelor's degree in human services, one to two years related experience. An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
  • Certificates, Licenses, and Registrations: Current driver's license, car registration and auto insurance if driving on the behalf of the Company or providing transportation to individuals receiving services. Current CPR/First Aid Certification, as required by state. Licensure and other requirements as required by state.
  • Other Skills and Abilities: None.
  • Physical Requirements: Medium Work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

    Qualifications

    Minimum Knowledge and Skills Required by the Job: The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job.

    Skills

    N/A

    Benefits

    N/A

    Pay

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    Schedule

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