Program Supervisor

Full time, on-site position in Chicopee, Massachusetts, United States.

About the Division of Supportive Housing (DSH)

The Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness, many of whom are also navigating challenges related to substance use, incarceration, or trauma. DSH programs focus on long-term stability and help participants transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower individuals to build a foundation for recovery, self-sufficiency, and a better quality of life.

Responsibilities

• Supervise and support a multidisciplinary team (case managers, housing specialist, and administrative assistant), including assigning duties, evaluations, and professional development.
• Lead outreach and engagement with individuals experiencing homelessness using trauma-informed, person-centered practices.
• Develop eligibility screening tools and manage the program waitlist, ensuring transparency, accuracy, and timely communication.
• Collaborate with case managers to assess participant needs, goals, and barriers, and guide individualized service planning.
• Direct staff in assisting participants to secure and maintain safe, affordable housing in the community of their choice.
• Monitor participant progress to ensure high-quality, person-centered services aligned with program goals.
• Oversee program budget expenditures and ensure compliance with funding requirements, agency policies, and documentation standards.
• Collaborate with the Program Director, agency leadership, and community partners while responding to crises and promoting a supportive, inclusive work environment aligned with MHA's mission and values.

Requirements

• Valid driver's license, sufficient automobile insurance, acceptable driving record, and a reliable vehicle.
• Ability to work independently, manage time effectively, prioritize tasks, take initiative, and collaborate within a team.
• High school diploma or equivalent (GED) required; Bachelor's Degree preferred.
• Previous supervisory experience required.
• Experience working with individuals facing homelessness and mental health or substance use challenges is essential.
• Candidates with lived experience of homelessness are encouraged to apply.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability

Pay

$53,000 annually

Schedule

Monday through Friday, 9am–5pm (40 hours per week), with some flexibility required.