Program Supervisor

What You'll Do

Leads the overall service coordination consistent with MHP & regulatory guidelines; establishes and implements operational procedures and monitors participant visits.

In conjunction with the Program Manager, hires, trains, evaluates and develops staff in support of MHP and Recovery core policies, use of electronic health records, practices and principles; address and monitor the specific goals and assignments of each staff member by facilitating weekly one/one supervisory meetings. Manages program staff schedule.

In conjunction with Program Manager, designs activities and programs that support participants’ goals. Supervises staff in implementation of these activities and programs.

Affords assistance to Program Manager in completing service verifications.

Engages family, friends and other supporters per participants in their recovery goals (if applicable).

Ensures proper application of program, agency, and quality assurance and compliance procedures, including supervision and training requirements.

Works with participants and staff as needed to ensure continuity of care.

Ensures staff obtains necessary information during the intake process, and that they collaboratively document participant progress in MHP’s electronic health records system; approves entries as required.

Maintains a small caseload of participants by performing the essential job duties of a Recovery Coach, such as the creation of self-directed goal plans, the identification of resources, the coordinator of relevant supports, the creation of WRAP plans, and the collaborative documentation of participant progress in the Electronic Health Records system; responsible for shared on-call duties.

Affords assistance to participants with educational, employment, and social related goals, benefit acquisition/medical, mental health and substance use services, budgeting skills and exploring housing options in accordance with the support plan.

Other duties as assigned to fulfill MHP’s mission.

Requirements

• Minimum of a high school diploma required; Associate’s Degree preferred.
• 4+ years of mental health experience (including internships or volunteering).
• 1+ years of supervisory experience (including internships or volunteering).
• Credentialed as a Certified Peer Specialist through the PA Certification Board.
• Must possess basic computer skills to perform job duties including desktop computing, e-mail, time sheet management, electronic health records, internet research, etc. using relevant software; must be proficient in Microsoft Word and Excel.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Patience and tactfulness; ability to work cooperatively with a wide variety of individuals including participants with mental health conditions, alcohol and drug abuse recovery.
• Strong skillsets in oral and written communication, cultural competence, interpersonal relationships and teamwork, attention to detail, customer service, time management, autonomy, problem solving and organization.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Must possess a valid driver’s license in good standing; depending on your program, must have access to a car to use for work on a daily basis with automobile insurance coverage at the state requirement levels and current state registration.

Qualifications

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Patience and tactfulness; ability to work cooperatively with a wide variety of individuals including participants with mental health conditions, alcohol and drug abuse recovery.
• Strong skillsets in oral and written communication, cultural competence, interpersonal relationships and teamwork, attention to detail, customer service, time management, autonomy, problem solving and organization.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Must possess a valid driver’s license in good standing; depending on your program, must have access to a car to use for work on a daily basis with automobile insurance coverage at the state requirement levels and current state registration.

Benefits

• Generous Paid Time Off (Up to 39.5 paid days off per year!)
• Medical, Dental & Vision Insurance
• No Cost Life and Disability Insurance
• Flexible Spending Accounts
• No Cost Employee Assistance Program
• Retailer Plan with Annual Discretionary Employer Contribution
• Tuition Reimbursement
• Federal Student Loan Forgiveness Program
• Continuous Growth & MHP Sponsored Training Opportunities

Pay

The position pays an exact hourly rate of $21.63.

Schedule

The position is located at 2709 N Broad St, Monday - Friday, 8:00 AM - 4:30 PM.