Program Supervisor

About Above Expectations

We provide person-centered residential services for individuals with intellectual and developmental disabilities across Delaware. Our team celebrates small wins, creates big opportunities, and shows up every day ready to make a difference.

What You'll Do

• Oversee the daily operations of one or more residential homes
• Ensure services align with Individual Support Plans (ISPs), Behavior Support Plans, and company policies
• Maintain a clean, safe, and well-maintained home environment
• Hire, train, supervise, and evaluate Direct Support Professionals (DSPs)
• Develop and manage staff schedules to ensure proper shift coverage
• Provide coaching, mentorship, and ongoing performance feedback
• Address employee concerns and implement corrective action when necessary
• Ensure full compliance with state, federal, and organizational regulations
• Maintain accurate documentation including progress notes and incident reports
• Participate in audits, licensing reviews, and inspections
• Promote person-centered practices that foster independence and community inclusion
• Communicate effectively with families, guardians, and interdisciplinary teams
• Advocate for the rights, dignity, and needs of individuals served
• Monitor household budgets, expenses, and inventory
• Cook up medical appointments, transportation, and activities
• Respond to emergencies and provide crisis intervention

Who You Are

• A confident, steady leader who understands that strong homes start with strong supervision
• A leader with integrity, capable of motivating, coaching, and developing staff
• A highly organized individual with strong problem-solving and decision-making abilities
• A valid driver's license
• CPR/First Aid/AED, Mandt, and Medication Administration certification (or ability to obtain upon hire)

Qualifications

• 2–3+ years of experience supporting individuals with intellectual and developmental disabilities
• Prior supervisory or leadership experience preferred
• Strong leadership and communication skills with the ability to motivate, coach, and develop staff
• Valid driver’s license
• CPR/First Aid/AED, Mandt, and Medication Administration certification (or ability to obtain upon hire)
• Ability to successfully complete required background checks and clearances

Schedule, Work Environment & Physical Expectations

• This is a full-time position that may include evenings, weekends, holidays, and participation in an on-call rotation
• Program Supervisors are expected to provide after-hours support and respond to emergencies when necessary
• The role is based within residential group homes and requires active engagement in the home environment
• The position may require lifting up to 50 pounds, assisting individuals with mobility as needed, and responding effectively in emergency or crisis situations

What You’ll Love About Working Here

• Weekly pay to help you stay on top of your financial goals
• Comprehensive benefits for eligible employees, including medical, dental, and vision coverage
• 401(k) with employer match after one year of service (eligibility requirements apply)
• Paid time off for eligible employees to support work–life balance
• Company-paid life insurance, with voluntary options for additional coverage (for eligible employees)
• Optional short-term and long-term disability coverage for added peace of mind
• A meaningful leadership role where your work directly impacts individuals and staff every day
• A warm, mission-driven culture focused on teamwork, growth, and doing what’s right
• Opportunities to learn, grow, and make a positive impact every day

Equal Employment Opportunity and ADA Accommodation Statement

Equal Employment Opportunity and ADA Accommodation Statement
Above Expectations is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local law.
Above Expectations is committed to ensuring equal access and opportunities for individuals with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact our Human Resources department so we can assist you. We will work with applicants to meet their accessibility needs in accordance with the Americans with Disabilities Act (ADA) and applicable state laws.

Residential Services

Harrington, DE