Program Success Manager - Navi Mumbai

About the role

Location: Navi Mumbai. Experience required: 1‑2 years. CTC: up to 4 LPA.

Responsibilities

• Build and maintain strong relationships with customers by providing excellent onboarding, training, and ongoing support to ensure satisfaction and retention.
• Offer product training and support throughout the subscription term to help customers maximize usage.
• Address and resolve client issues promptly and maintain records of interactions and solutions provided.
• Proactively monitor customer accounts to ensure a positive experience and identify areas for improvement.
• Assist in identifying potential issues with customer accounts and take necessary actions to resolve them.
• Capture, analyze, and utilize customer data to create insightful reports and dashboards to enhance client satisfaction.
• Manage CRM systems and other tools to track customer success activities efficiently.
• Interact with customers via phone, email, and other channels to provide timely responses.
• Regularly monitor customer satisfaction through metrics and assessments, taking follow‑up actions as needed.
• Travel to client locations as required within the allocated region.

Requirements

• 1‑2 years of relevant experience.
• Any bachelor’s degree or equivalent.

Qualifications

• Fresh graduates with strong communication skills and a passion for customer success are encouraged to apply.

Skills

• Excellent verbal and written communication skills.
• Good organizational and time‑management abilities.
• Strong problem‑solving skills with a customer‑oriented mindset.
• Ability to understand customer needs and provide empathetic solutions.
• Basic knowledge of MS Office and willingness to learn CRM tools and other software platforms.
• Must travel regularly to meet clients within the assigned region.

Pay

CTC: up to 4 LPA.