Program Specialist II (Adult Mental Health)

Qualifications

• Bachelor’s Degree, Master’s preferred
• Two to three years’ experience in Mental Health Service Delivery
• Knowledge of principles and practices of mental health program planning and development
• Knowledge of the structure, organization and methods of public and private mental health agencies and institutions
• Knowledge of the principles and methods applied to collecting, reviewing, analyzing and interpreting data
• Knowledge of federal, state and county legislation, policies and procedures related to mental health delivery
• Knowledge of modern basic principles and practices of management and supervision
• Knowledge of basic computers skills

Specialized Duties and Responsibilities

• Assists the MH Program Director in conducting the formal and informal needs assessment
• Participates in the development of the Services annual plan
• Develops and writes Request for Proposals for new services and reviews proposals for new services
• Works with service providers around the initiation of new programs and/or changes in existing programs to promote quality improvement
• Participates in the budget process when needed
• Responsible for oversight of multiple initiatives and leading multiple projects to completion to support the continued improvement of the mental health system
• Acts as a liaison with other human service agencies and provides ongoing technical assistance to services providers
• Develops policies and procedures to insure program effectiveness
• Develops and uses holistic program monitoring tools; and provides the technical assistance and resources necessary to assure that service providers are using best practices and striving for service excellence
• Develops reporting formats and summaries; reviews regular reports and provides analysis
• Receives grievances and complaints from individuals who receive services or family members, service providers and all involved parties according to department’s policy and procedures
• Negotiates and resolves each situation to a satisfactory outcome
• Program Specialist 2 staff provides direct supervision to Program Specialist I staff in the oversight of Mental Health programs to ensure that programs and services are monitored for quality and compliance to contracts
• Program Specialist 2 provides direction and support for the overall program promote professional development, to expand knowledge of the service system and ensure the use of best practices

Qualification Requirements

• To perform this job successfully, an individual must be able to perform each essential and specialized duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; talk and hear.
• The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.
• The noise level in the work environment is usually moderate.