Program Specialist - Data Center Solutions

About the role

Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

Responsibilities

• Receive and process customer drawings, specifications, and technical instructions.
• Work with engineering, operations, and sales to develop a solution that fulfills the customer requirements by supporting new part number setup.
• Aid in simple quotations where pricing has been established.
• Use costing tools to create accurate pricing reflecting factory costs and collaborate with the Account Manager or Program Manager for that account to finalize a quotation.
• Ensure all customer requests are responded to in a timely and professional manner.
• Compile and lead weekly open order report calls with customers to review order status.
• Maintain scheduled shipment dates to ensure timely delivery and expedite as needed.
• Review and release new EDI or hardcopy PO orders daily.
• Support Account and Program Managers in reconciling with product changes that affect cost or price.
• Track and report on the status of all orders for assigned strategic accounts.
• Communicate customer expectations to the operations team.
• Work closely with the Logistics team on preparing shipment documents as required.
• Function as the primary customer interface for the account managers for specifically assigned customer accounts.
• Provide customer service and technical guidance during customer meetings or conference calls to ensure that the finished quotes and orders accurately reflect the customer's specifications or needs.
• Work closely with the Logistics team on preparing shipment documents as required.

Requirements

• A bachelor’s degree is helpful.
• Ideal 3+ years of relatable experience supporting a manufacturing environment, coordinating projects/processes on the manufacturing floor.
• Experience in cross-functional interface and coordination is strongly preferred.
• General knowledge of material flow, planning, scheduling, supply management/purchasing, inventory, costing, and shipping/receiving.
• Validated skills in using business intelligence systems and organizational skills to handle accounts on a day-to-week basis.
• Proven skills in identifying root causes of problems/issues by asking probing questions and developing recommendations for resolution.
• Advanced-level Microsoft Excel experience.

Qualifications

• Ability to work 4 days a week from our Anoka, MN HQ, and one day remote per week.

Skills

• Strong communication and problem-solving skills.
• Attention to detail and accuracy in data entry and reporting.
• Ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite, particularly Excel.

Benefits

• Medical, dental, and vision plans.
• Flexible spending accounts.
• Short-term and long-term disability benefits.
• Critical illness, accident insurance, and life insurance.
• A 401(k) retirement plan with a company match.
• An employee stock purchase plan.
• Tuition reimbursement.
• Back-up care services.
• Paid time off including volunteer time.
• A well-being program.
• Legal & identity theft protection.

Pay

$62,900.00 - $116,900.00 Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.

Schedule

Ability to work 4 days a week from our Anoka, MN HQ, and one day remote per week.