Program Specialist _ 5121

Responsibilities

• Develop and implement a diverse calendar of programs including educational workshops, fitness classes, arts and crafts, cultural events, and social activities.
• Cooking and serving meals to residents.
• Coordinate day-to-day program operations and logistics (e.g., workshops, activities, outreach).
• Onboard new participants, ensure eligibility documentation is complete, and provide ongoing assistance.
• Provide Case Assistance and Information and Referral Services to Older Adults.
• Aid with participants' registration and annual update of member files.
• Track and report data on program participation, client outcomes, and service delivery.
• Collaborate with staff, volunteers, and community partners to enhance program offerings.
• Facilitate daily activities and provide hands-on support during events.
• Maintain accurate records of attendance, program evaluations, and supply inventories.
• Assist with outreach efforts to increase participation and community awareness.
• Serve as a liaison between the program and other internal departments or external agencies.
• Prepare bulletin boards to reflect the monthly calendar of activities, and current holidays and activities.
• Maintain accurate activity and service unit logs.
• Conduct Customer Satisfaction Surveys and use feedback for program improvements.

Qualifications

• A High School Diploma/GED.
• Prior experience working with older adults in a community or recreational setting is preferred.
• Strong organizational, interpersonal, and written/verbal communication skills.
• CPR/First Aid certification (or willingness to obtain).
• Knowledge of older adult issues, elder rights, entitlement programs, and local community resources.
• Proficiency in English required; proficiency in a second language preferred.
• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.