Program Production Associate

Department: Operations | Reports to: Senior Director, Operations | Location: La Jolla | Employee Status: Full-time, Non-exempt

About the role

The Program Production Associate coordinates and facilitates high-impact programming and events with a focus on public programs and community partnerships. Working across the museum with the Curatorial, Events, Earned Revenue, Visitor Engagement, and Marketing Communications teams, this position plans communication and collaboration with community partners, artists, vendors, and staff to enhance the overall visitor experience through cross-disciplinary engagement. The role supports the mission, vision, and values of the Museum.

Responsibilities

• In collaboration with the Education and Curatorial teams, produce public programs; manage event operations and provide analysis and evaluation of audience engagement and attendance.
• In collaboration with the Events and Earned Revenue teams, contribute to the development of and implement operations for public programming, including lectures, symposia, convenings, screenings, readings, festivals, workshops, and cross-disciplinary performances.
• Facilitate contracts and payments for vendors regarding programming.
• Work closely with Museum managers and internal stakeholders (Marketing Communications, Database, Membership, Earned Revenue teams) to report information for tracking, reporting, and communicating critical program data.
• Manage and evaluate program budgets and ticketing to ensure effective use of Museum resources and partnerships, keeping costs within budget and generating revenue when appropriate.
• Understand and work within Museum protocols and partnerships to ensure positive experiences for both the Museum and its partners.
• Partner with Marketing Communications and other departments to ensure timely and ongoing promotion of programs.
• Collaborate cross-departmentally to develop strategies that drive audience growth, cultivate visitor loyalty, and enhance MCASD’s reputation and contribution to community value and visitor experience.
• Continuously monitor program data and utilize assessments to improve visitor experience.
• Identify, build, and sustain meaningful relationships that foster engagement, trust, and collaboration between the Museum and like-minded organizations, communities, and artists.
• Follow policies and procedures to ensure a safe work environment.
• Perform other duties as assigned.

Requirements

• Proficient knowledge of event production, internal and external communications, administrative coordination, and creating a high-quality visitor experience.
• Conversant in digital modes of programming, content delivery, and social media platforms.
• Creative and collaborative thinker who can offer new ideas, frame challenges, highlight opportunities, and provide practical solutions.
• Experience implementing strategic initiatives with a focus on community partnerships, visitor experience, and programming with audience-driven outcomes.
• Strong project management skills.
• Strong knowledge of contemporary art and visual culture.
• Strong interpersonal and soft skills with the ability to maintain professional decorum, confidentiality, and effectively communicate with all levels of employees, vendors, consultants, and artists.
• Ability to ensure a positive representation of the Museum in regular communications with staff and stakeholders.
• Ability to effectively present information in one-on-one and small group situations.
• Strong technical skills, including MS Office.
• Bachelor’s degree and three years of recent, relevant experience in programming, production, operations, visitor experience, or related fields in an arts, culture, and/or nonprofit environment, or any combination of equivalent education and experience.

Pay

$24.62 to $25.92 per hour

About the organization

The Museum of Contemporary Art San Diego (MCASD) provides a collaborative work culture where employees combine their love and support of the arts in an enriching and diverse environment while developing professional knowledge, skills, and abilities. MCASD’s La Jolla campus recently reopened after a five-year expansion that doubled the building’s size, positioning the museum as a cultural beacon and the region’s foremost forum for contemporary art. Located on the coast, MCASD offers an internationally recognized collection and a dynamic schedule of exhibitions and public programs.