Program Manager With Customer Success

About the role

Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking a Program Manager - Customer Success for one of our clients.

Responsibilities

• Build and maintain trusted relationships with strategic customers.
• Understand customer business goals and align program delivery with customer expectations.
• Drive customer onboarding, implementation, adoption, and ongoing success.
• Monitor customer health and proactively identify risks and opportunities.
• Conduct regular business reviews and executive status meetings.
• Ensure high customer satisfaction and advocate for customer needs internally.
• Lead multiple customer programs from initiation through successful completion.
• Develop project plans, timelines, milestones, budgets, and resource plans.
• Cook up cross-functional teams including Engineering, Sales, Product Management, Operations, Quality, and Support.
• Track program progress and communicate status to internal and external stakeholders.
• Manage risks, dependencies, issues, and change requests.
• Ensure projects are delivered on schedule, within budget, and meet quality standards.

Requirements

• Proven experience as a Program Manager or similar role.
• Strong understanding of customer success methodologies and practices.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and deadlines.
• Experience working with cross-functional teams.
• Strong analytical and problem-solving skills.
• Ability to build and maintain strong relationships with customers.

Qualifications

• BA/BS degree in Business Administration, Computer Science, or related field.
• 5+ years of relevant experience.

Skills

• Customer Relationship Management (CRM) tools proficiency.
• Project management software proficiency (e.g., Asana, Trello).
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Benefits

Rootshell Enterprise Technologies Inc. offers competitive compensation packages, comprehensive benefits, and a supportive work environment.

Pay

Salary range: $80,000 - $120,000 annually

Schedule

Full-time position, remote work. Flexible hours to accommodate different time zones.

Contact

Please submit your resume along with your current location and full contact information to Naveen@rootshellinc.com.