Program Manager/Training Lead

About the role

Here at CGS, we are seeking a Program Manager/Training Lead to assist with the design, development, and delivery of training for internal and external audiences for a government client.

Responsibilities

• Review draft Training Plans and collaborate with the transformation readiness team to finalize.
• Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan, and summarized above.
• Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes.
• Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles necessary to inform and educate the public, law firms, and VCF staff about VCF Transformation and the related process and system changes.
• In partnership with the VCF team and the system integrator, provide support to staff to ease the transition and ensure a successful rollout of the transformed claim review and operational processes.
• Design and develop myVCF system training using training materials delivered by the myVCF System Integrator.
• Design and develop communication materials for internal and external audiences. Support the design and development of internal and external communications as directed by the VCF. This includes development of PowerPoints, handouts, and supporting the planning and execution of focus groups.
• Submit for approval by VCF all communications and training materials and track the materials through the approval process to ensure that they are appropriately prioritized, and any necessary adjustments are made.

Qualifications

• Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules
• Minimum of 5 years’ experience developing training for clients
• Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership
• Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables
• Bachelor’s degree in a relevant field required
• Minimum of 7 years’ experience managing training and communications teams and schedules to achieve successful outcomes
• Experience with Salesforce preferred
• Must have experience using Adobe Captivate for training development
• Able to obtain a Public Trust clearance
• Must be a United States citizen