Program Manager/Training Lead
CGS Federal (Contact Government Services) · New York, NY · 4 mo ago
On-siteProject ManagementFull-time
About the role
The Program Manager/Training Lead will assist with the design, development, and delivery of training for internal and external audiences for a government client. CGS brings together motivated, highly skilled, and creative people to solve dynamic government problems with cutting-edge technology.
Responsibilities
- Review draft Training Plans and collaborate with the transformation readiness team to finalize
- Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan
- Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles
- Provide support to staff to ease the transition and ensure a successful rollout of the transformed claim review and operational processes
- Design and develop myVCF system training using training materials delivered by the myVCF System Integrator
- Design and develop communication materials for internal and external audiences
- Support the design and development of internal and external communications as directed by the VCF
Qualifications
- Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules
- Minimum of 5 years’ experience developing training for clients
- Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership
- Experience managing multiple concurrent training workstreams, ensuring quality, on-time deliverables
- Bachelor’s degree in a relevant field required
- Minimum of 7 years’ experience managing training and communications teams and schedules to achieve successful outcomes
- Experience with Salesforce preferred
- Must have experience using Adobe Captivate for training development
- Must be able to obtain a Public Trust clearance
- Must be a United States citizen