Program Manager - The Village

Location: The Village - 527 Crocker Street, Los Angeles, CA 90013

Reports to: Director, Interim Housing. Program: 1005-Village. Department: Interim Housing. Openings: 1.

About the role

The Village Program Manager will serve as a team leader providing supervision to frontline staff as well as overseeing day-to-day overnight operations of the program. The Program Manager ensures the delivery of quality care in accordance with the rules and regulations established by contracted agencies as well as adhering to the mission of The People Concern and ensuring successful performance-based outcomes.

Responsibilities

• Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma-informed care principles.
• Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction.
• Guide staff ensuring that they are able to implement appropriate interventions to reduce barriers.
• Promote opportunities to support critical thinking among team members.
• Provide crisis intervention and triage services.
• Manage client grievances and ensure timely resolution of client complaints.
• Work with the Director and AM Sr. Program Manager to ensure that the physical site is well-maintained and safe.
• Assist with auditing efforts to ensure data quality is correct and accounted for.
• Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered.
• Ability to be on-call for emergencies with support from the Director and provide back-up coverage for staff shortages.
• Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts.
• Assist with preparing data for reports to funders, and