Program Manager, Supportive Services

About the role

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Responsibilities

• Develops a strong knowledge base of RI DHS TANF requirements and procedures and maintains a reduced caseload of program participants to maximize knowledge of program requirements, participant needs, and relationships within the RI DHS system
• Ensure the achievement of Rhode Island Works contract deliverables, staff satisfaction, and the provision of high-quality services to program participants
• Promotes a supportive culture that is committed to organizational goals, quality work, and accountability
• Provides assistance to providers and internal staff to comply with policies, regulations, and financial requirements
• Provides effective individualized and group supervision to team of up to seven staff members
• Seeks and organizes professional development opportunities that align with participant success
• Ensures all supervisees comply with program requirements, supporting participant interaction and documentation requirements
• Creates and improves tools to identify and promote achievements for participants who are experiencing social services barriers
• Works closely with leadership team to ensure on track to meet contractual goals
• Participates in funder and organizational reporting, ensuring compliance deadlines and contract requirements are met, with primary responsibility for achievement in supportive service deliverable
• Develops partnership with external partners that maximize opportunities for barrier reduction and mitigation
• Serves as an external representative to develop stronger organizational awareness and visibility within the community
• Reviews and evaluates participant activity and progress to ensure timely transition to work readiness
• Implements workshops and information sessions that support participant success
• Other duties as assigned

Qualifications

• Bachelor's Degree from an accredited university or college, or equivalent work experience
• One to three years' experience in workforce development
• Experience in a supervisory role

Skills

• Strong customer service skills required
• Excellent internal and external customer service skills, including a positive attitude and good listening skills
• Ability to work with people from various backgrounds and with various needs
• Ability to work independently
• Excellent organizational and time-management skills with strong attention to detail
• Knowledge of Microsoft Office software and ability to work in many different programs/platforms
• Be reliable and a team-player