Program Manager-Stay Housed

About the role

The Program Manager will oversee day-to-day operations and play a central role in implementing programs and services for the Oklahoma County community. This is a hands-on role that blends leadership, problem solving, and direct engagement with the team, tenants, and partners.

Responsibilities

• Supervise and support program staff and volunteers, ensuring alignment with program goals and organizational mission.
• Manage day-to-day program operations, including service delivery, scheduling, and staff assignments.
• Support the Stay Housed Director in seeking out and developing partnerships with legal service providers, social service agencies, courts, and community organizations to enhance program offerings.
• Oversee the intake and referral process, ensuring clients receive appropriate legal self-help assistance, information, and referrals.
• Develop and maintain outreach strategies to increase awareness of available services within the community.
• Maintain program effectiveness, collect data, and generate reports to ensure compliance with grant and funding requirements.
• Aid in the development and implementation of strategies to increase distribution of plain-language legal education materials for self-represented litigants.
• Stay informed on changes in available resources and services affecting Oklahoma tenants and landlords.
• Identify staff training and professional development needed for the Stay Housed team to enhance service delivery and program efficiency.
• Create opportunities and processes for Stay Housed community outreach with both tenants and landlords/property managers.

Requirements

• Training & Experience: Bachelor’s degree in public administration, social work, legal studies, or a related field; Master’s degree preferred. Minimum of 3-5 years of experience in program management, legal services, housing advocacy, or a related field. Minimum of 5 years supervising staff and volunteers in a service-oriented environment. Experience working with low-income and systematically disadvantaged populations, particularly in housing-related matters. Experience in community outreach, public engagement, and stakeholder collaboration. Familiarity with court systems, landlord-tenant laws, and legal self-help resources preferred.
• Knowledge / Job Specific Competencies: Strong leadership, problem-solving, and organizational skills. Ability to effectively manage multiple tasks and priorities in a fast-paced environment. Knowledge of best practices in legal self-help services and eviction prevention. Familiarity with technology solutions that enhance access to legal assistance and community services. Strong written and verbal communication skills. Ability to maintain professional relationships with judicial officers, court staff, legal aid organizations, and social service providers. Experience in data collection, grant reporting, and program evaluation. Proficiency in Microsoft Office Suite and other relevant software.

Working Conditions

The majority of time spent in this position is in a well-lit, heated and/or air-conditioned indoor office setting with adequate ventilation. This job requires moderate physical activity performing in a primarily administrative nature. Occasional periods of high stress. Working hours are primarily Monday through Friday, 8:30 am to 5:00 pm, with some evening, weekend and holiday hours as needed. The position is based at the Stay Housed Tenant Advocacy Center but may be required to work from other NSO properties at times.