Program Manager-Rue Ferrari

About the role

This Manager of Interim Housing will oversee HomeFirst’s case management and support services in interim housing programs within the Emergency Housing Division. This Division encompasses all programs serving individuals and families who are homeless and seeking immediate temporary housing or shelter options.

Primary responsibilities

• Participates in program design and development
• Participates in creating policies and procedures manuals
• Recruits, hires, trains, and supervises program staff
• Provides regular one to one supervision with team members as well as conducts team meetings
• Works to build external partnerships to ensure the highest level of service possible
• Covers activity and bed capacity with external partners as necessary
• Ensures program staff adhere to program goals, objectives, and practices
• Initiates and participates in outreach activities as necessary
• Leads/facilitates large group meetings and discussions for both program participants and community stakeholders
• Secures all necessary supplies for multiple programs
• Ensures enrollments, assessments, intakes, and other program participant documentation is taken care of and properly kept in compliance with HomeFirst standards
• Completes all appropriate data collection, HMIS data entry, paperwork, and tracking of activities
• Makes timely and accurate decisions in emergency or crisis situations with particular awareness of need for safety of all program participants, staff, or volunteers involved
• Knows and follows agency and program policies and procedures
• Responsible for the implementation and monitoring of services contracts and deliverables identified within multiple contracts
• Affords Case Managers professional growth
• Attends community meetings as needed and represents HomeFirst in a professional manner
• Other duties as assigned

Competencies

• Excellence: Commits to high achievement by setting personal standards of excellence, driving results, and continuously improving performance while fostering team success and organizational goals
• Collaboration: Works effectively to build strong relationships, foster open communication, and create a cohesive and high-performing team
• Diversity & Inclusion: Cultivates an inclusive environment that values and respects the social identities of all individuals, creating space for authenticity and equity
• Managing Performance: Ensures team goals are met by proactively addressing concerns, providing guidance, and fostering accountability to achieve desired outcomes
• Empowering & Developing Others: Delegates authority confidently, provides the freedom for individual styles, and offers recognition and constructive feedback to develop team members effectively
• Managing Change: Leads teams through organizational shifts by positively guiding others, encouraging adaptability, and aligning priorities with the agency’s mission
• Risk Management: Evaluates and mitigates risks in operational and strategic areas, prioritizes safety, and raises concerns to address potential issues proactively
• Technical Expertise: Maintains a high level of skill and knowledge relevant to the role, staying adaptable and current in their field
• Customer Service: Understands the needs and goals of both internal and external stakeholders, working collaboratively to achieve mutually beneficial outcomes
• Planning and Organizing: Develops and adheres to efficient workflows, ensuring deadlines and processes are streamlined for maximum effectiveness
• Critical Thinking: Approaches challenges with a logical, systematic, and thoughtful methodology to effectively navigate complex situations and make informed decisions

Qualifications

• Bachelor’s degree in social services or related field (Bachelor’s degree may be substituted by 4 years of social services experience, in addition to the requirement below)
• Minimum 2 years-management experience within the social services or non-profit sector
• Minimum 1 year of progressive management experience, overseeing staff and programs across multiple sites
• 1 year of experience working in emergency homeless services, management capacity