Program Manager, ReSound Focus

About The Role

You will lead a strategically important role centered around the impactful marketing services offered to a main customer channel. You’ll be responsible for enhancing and driving this marketing agency program and team which will require both vision and a pragmatic approach to delivering results through collaboration with the full commercial team, vendors and customers.

Serving as a bridge between key stakeholders including our local commercial organization (sales, marketing, customer care, etc.) and our various support partners located regionally and globally in Denmark you’ll forge meaningful relationships that allow you to be successful in implementing and advancing a wide range of projects and initiatives.

• The projects and initiatives you’ll lead include the go-to-market plan for the program and services offered, integrations within GN tech stack, and business impact and continuous improvement projects.
• Further, the scope of your role encompasses representing the agency brand within the commercial channel across the US.

Core Competencies (Knowledge and Skills needed for this position.)

• Leadership: You’ll embody and champion our Leadership Commitments at GN which include: Being a Customer Geek – knowing the customer better than they know themselves, Making it Happen – taking ideas to action, and Embracing to Win – leveraging the diversity of our team to win together.
• Relationship & People Management: Honing the ability to create and maintain a large number of genuine and trustful relationships is central to being successful.
• Intrapreneurship: The program is only successful if our customers are successful, this person takes this responsibility squarely on their shoulders.
• Problem Solving: In any endeavor as complex as this program, obstacles are a given. The ability to calmly and pragmatically work the problem and engineer short-term solutions while considering long-term solves, serves both the program and the program manager well.
• Program Management: The ability to understand business needs, develop solutions to address those needs within the company parameters, and be able to achieve a best-in-class program within the industry is necessary to be successful and continue the momentum the current state has established.
• Technology acumen: The program is intended to be built within a user-friendly web-based interface systems applying automation and integration as a core pillar. Knowledge around software systems and integrations of those systems along with effective collaboration of domestically and globally based technical support teams is necessary.

Key Responsibilities

• Leadership & Culture: Lead and motivate a diverse team of professionals towards a people-focused, results driven, high performing culture that is healthy and inspired.
• Represent the program function: Confidently and collaboratively represent the program function as part of the US Marketing Leadership Team as well as within the global marketing network.
• Nurture key strategic relationships: Identify and nurture key strategic relationships throughout the organization in the US as well as globally to influence and execute desired outcomes not least sales channel leads in the US and the DDI (IT) Teams located in Global HQ.
• Develop commercial strategies: Develop commercial strategies aligned with the respective goals and objectives for the channel and execute these plans through the teams.
• Co-creation, management, and ongoing analysis: Co-creation, management, and ongoing analysis of the program annual plan.
• Ensure fiscal responsibility: Provide strategic leadership to ensure resources and investments are aligned with the priorities of the business. Ensure fiscal responsibility by being accountable to adhering to stated budgets.
• Optimize responsibilities: Continuously optimize the responsibilities under management to ensure world class execution and best in class program designation.

Program Management

• Support the evolution of the program and positioning it amongst top growth programs within GN Hearing North America and ensure consistent delivery according to the needs of the commercial channel.
• Lead the introduction of new services and offerings to the channel, internally and externally.
• Own, and optimize the end-to-end program processes to ensure efficient and effective methods for delivering services on time and within performance expectations in a high-paced environment while continually raising the bar on value.
• Ensure all marketing communications consistently reflect program brand standards and deliver core key messages.
• Obsess over performance metrics to ensure data-driven marketing activities and services are used, refined, and achieve value expectations.

Creative, Services and Operations

• Ensure the efficient and effective management of marketing assets leveraging internal brand team, as well as external vendors.
• In partnership with the branding and positioning lead the evolution of our creative and visual identities to maintain an innovative edge.
• Manage and optimize the formal process for consults, booking of services, execution and post-mortem reviews, utilizing the team members and vendors in a complimentary fashion.
• Manage vendor relationships, including MBR’s and QBR’s where necessary to gain top solutions, execution and overall value to the program and customers.

Program Enhancements

• Supporting the evolving design of the marketing services program and build out of the integrated solution.
• Integration management with both internal systems and stakeholders as well as external vendors and partners.
• Cross functional coordination to curate partners and develop services of value based upon analysis of trends in the market and industry.
• Development and creation of key support tools and documents e.g. Services Sell Sheets, Sales Support Tools, B2B & B2C Marketing Materials, etc.
• Development and oversight of program enablement tools.
• Identifying and implementing initiatives related to continuous improvement to ensure achievement of customer experience expectations.

About Us

We bring people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

What We Offer

• Generous Benefits including PTO and Paid Holidays
• 401k with Company match
• Paid Parental Leave & Transition Back to Work Benefits
• Company HSA Contributions
• Discounted GN Group products

About The Company

GN is a global leader in communications and bringing people closer together. Founded in Denmark more than 150 years ago the company currently operates 3 complementary divisions: Hearing, Enterprise, and Gaming. Leveraging combined R&D and operational scale each of our divisions benefit from one another in ways our competitors can’t replicate. This role is anchored in our GN Hearing division, the world’s fastest growing hearing aid manufacturer, and represents the majority of our wholesale brands in North America.

Pay Transparency Notice

Depending on your work location, the target annual salary for this position can range from $115K,000 to $125,000 /yr. In addition, you may be eligible for a discretionary bonus.