Program Manager – Research, Insights & Analytics

Description Hybrid 2 days onsite / 3 days remote in Washington, DC Our client seeks a Program Manager – Research, Insights & Analytics to lead the design, execution, and integration of quantitative and qualitative research that informs strategy, innovation, customer and member experiences, product development, and decision-making. The role operates within a business strategy context and will partner across departments to define learning agendas, gather and analyze data, and translate findings into actionable recommendations. The ideal candidate will manage a portfolio of research initiatives, maintain methodological rigor, and communicate insights to executive audiences. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $38.00 to $48.00/hr. w2 JN -092026-108824 Responsibilities Develop and execute a research roadmap aligned with organizational priorities.Partner with leaders to identify critical business questions and research needs.Select appropriate methodologies for strategic challenges and opportunities.Establish research standards, best practices, and governance processes.Manage multiple research initiatives to ensure quality and timeliness.Design and manage surveys, tracking studies, segmentation, market assessments, and evaluations.Develop measurement frameworks and KPIs.Conduct statistical analyses to identify trends, drivers, opportunities, and risks.Analyze customer, member, market, operational, financial, and behavioral datasets.Develop forecasting models, scenario analyses, and predictive insights.Ensure data quality, integrity, and methodological rigor.Lead interviews, focus groups, online communities, and other qualitative studies.Develop discussion guides and research protocols.Conduct thematic analysis to identify needs, perceptions, motivations, and pain points.Utilize AI-enabled and traditional qualitative analysis tools.Triangulate qualitative findings with quantitative data.Synthesize information from multiple sources into clear narratives.Develop executive-ready reports, dashboards, presentations, and visualizations.Present insights and recommendations to senior leadership.Communicate implications, risks, and opportunities for decision-makers.Create and maintain dashboards and scorecards to track performance.Monitor trends in engagement, satisfaction, adoption, retention, and growth.Establish and monitor organizational KPIs.Support performance measurement and evaluation initiatives.Identify opportunities to improve efficiency and outcomes.Provide data-driven recommendations for strategic planning.Conduct market opportunity assessments and competitive analyses.Support innovation, product development, customer experience, and membership initiatives.Evaluate program and product effectiveness and ROI.Identify emerging trends and future opportunities.Build partnerships with executives, leaders, and cross-functional teams.Serve as a trusted advisor on research, analytics, and insights.Facilitate workshops, discussions, and insight reviews.Promote a culture of evidence-based decision-making. Experience Requirements 5+ years in research, insights, analytics, market research, or related fields.Demonstrated qualitative and quantitative research experience.End-to-end project and stakeholder management experience.Ability to translate complex findings into actionable recommendations.Familiarity with survey and analytics tools such as Qualtrics, R, SQL and BI tools such as Power BI or Tableau, with statistical literacy for segmentation, conjoint, and experiments.Familiarity with qualitative tools such as DoveTail, ListenLab, or Natter.ai and collaboration tools such as Miro or Mural.Strong stakeholder management, executive storytelling, and facilitation skills across a matrixed, multi-location environment.Project management excellence including scope, timelines, vendor contracts, and quality control.Experience in associations, academic publishing, STEM, or mission-driven organizations. Education Requirements Bachelor's degree in Market Research, Statistics, Data Analytics, Psychology, Sociology, Economics, Business, Behavioral Science, or related field.Master's degree preferred in a research, analytics, or social science discipline.